Darren Dybala Email & Phone Number

Austin, Texas, United States

The Implementation Team manages the onboarding of new Auctane merchants sold. We provide relationship management for top revenue-generating accounts, strategic partners, and name-brand merchants. We onboard and retain our most valuable cohort of merchants. As an Implementation Manager (IM), I execute the new merchant onboarding process of driving 15-30 new merchants to peak shipping as quickly as possible. I work to understand the business needs, goals, and objectives of new high-value merchants and then create a personalized solution using an Auctane Product. The SaaS brands I regularly implement include ShipStation and ShippingEasy. This is accomplished in a 30 day timeline by creating and managing a project plan that includes training sessions, collaboration with stakeholders, and utilizing resources to make the merchant comfortable and successful. I provide advanced guidance, consultation, process improvements, and change management during the implementation of merchants on their chosen Auctane product. I manage projects with appropriate levels of urgency, driving each merchant to key go-live and cutover dates at their expected shipment rates. I maintain expert product knowledge, including technical integrations, configuration rules, API capabilities, and overall system architecture.

Jw Marriott Austin

Excelled in building and maintaining effective partnerships between FedEx Office, hotel operations and other vendors. Ensured consistent, controlled operations by overseeing, creating, deploying and maintaining all parcel procedures, budgets and processes. Developed and enhanced training content for team members. Align business objectives with corporate processes and procedures. Drive business expansion, management opportunities, and sales revenue generation as a subject matter expert. Implement self-developed, practical improvements to business practices based on the results yielded from the analysis of process and productivity data. Managed complex projects with high value deliverables in collaboration with internal, external, and third-party stakeholders. Manage projects from the initial planning phase through execution and resolution of deliverables using various online tools. Function as a pivotal factor in the growth and development of FedEx Office in the Greater Austin area.Key Achievements:-Awarded member of FedEx Office President's Club in 2017 and 2018; recognized as top performer within the company for surpassing revenue and profit goals year-over-year (YoY).-Planned, organized, and facilitated initiatives focused on growing and expanding the FedEx Office brand as the "go to" business partner solution within Austin, Texas.-Provided high-level oversight of the activation and early operational stages of new locations within the Austin market as a valuable subject matter expert.Established and sustained amiable business relationships with key executives of property management companies, resulting in additional business expansion opportunities.Facilitated the entrance of FedEx Office and activated business within the Austin hotel and convention market to include locations at the JW Marriott Austin, Fairmont Austin, and Marriott Austin Downtown.

Aspen, Co

Responsible for sustaining a diverse seasonal inventory, performing daily financial transactions, and was part of the team in charge of the renovation expansion of the market to twice its size. Created a merchandising strategy that maximized product visibility to customers that led to a 19% average increase in sales over the previous year.

Aspen, Colorado

Co-manager of two restaurants for CP Restaurant Group; Above the Salt, a Tuscan Italian bistro and Brexi, a French Brasserie. Performed daily operations including staff scheduling, daily financial reconciliation, employee management, supply ordering and inventory. Increased customer options by improving wine and beer menu. Enhanced inventory and made operations more efficient.

Breckenridge, Colorado

Managed all daily operations and financial transactions of a large scale (60+ staff), high revenue (3.2M) restaurant. Maintained on-going communications and customer outreach plan which included the coordination of a new ad strategy using cross media (local newspaper, radio, web) which led to 11% increase revenue that year. Directed a massive renovation, focusing on the interior decorations, and complete kitchen and deck remodel.