Darren Sheppard Email & Phone Number

St Albans, Gb

London, England, United Kingdom

The owner sought to onboard a leader to manage the day-to-day operations, thus allowing her to devote more time to focus on strategic initiatives.In addition to elevating the leadership team, the organisation wanted to position itself for future growth, and was looking at ways to expand its service offerings. Oversee all operational aspects of company strategy, help set strategic goals and produce operational information to support. Provide assistance with day to day operations with a focus on managing engagements to ensure effective and secure collaboration and retention of knowledge in a secure manner, ensuring fit for purpose effective contracts.

London, England, United Kingdom

Cambridge Management Consulting is a specialist consultancy drawing on an extensive network of global talent. Founded in Cambridge, UK, we created a consultancy to cope specifically with the demands of a fast-changing digital world.Recent Projects include:University - Vendor Performance Deliver a Vendor Performance Practice for IT Services to support to the ongoing deployment of the Modern Network across all Modern Network VendorsGlobal Telco Provider - Cost of Access (CoA) Reduction ProgrammeReduce the monthly recurring cost of the network by at least 3-5% by October 2024.Digital Automotive Retailer- Cost outWorking across all functions, review of supplier contracts, identifying opportunities to renegotiate or scale to suit current demand, quickly reducing cost with each supplier.The engagement realised over £10m in savings for the business and significantly increased the influenced supplier spend under management.Management Consulting - Deputy COOProvide assistance with day to day operations on behalf of the COO with a focus on managing engagements to ensure effective and secure collaboration and retention of knowledge in a secure manner, ensuring fit for purpose effective contracts.Fintech - Commercial Contracts SpecialistReview the TSA document and all Vendor Contracts associated to the sale. Highlight any issues. Engage with all Vendors to negotiate agreement for the continuation of services post closure and throughout the term of the TSAFintech - Strategic Partnerships & Commercial Management:Provide consultancy support in establishing a commercial management function within the technology department. Advise on what is required to monitor, manage and track outcome based delivery from the strategic suppliers to the technology function.

Helping organisations to solve issues, create value, maximise growth and improve business performance. Using my business skills to provide objective advice and expertise, and help organisations to develop any specialist skills that it may be lacking.Primarily focused with the strategy, structure, management and operations of a company. Identify options for an organisation and suggest recommendations for change, as well as advising on additional resources to implement solutions.Types of work can include:Business strategyFinancial and Management controlsHuman resourcesOperationsSupply chain management

London, England, United Kingdom

Supporting the CEO with overall responsility for the day to day running of the business. Conduct organisational reviews and SWOT analysis, positioning the business to acquire market share. Working alongside the senior leadership team targeting large-scale opportunities, building relationships with board level executives, developing the existing workforce engagement and creating a first-class service offering tailored to the specific needs of clients.

Reporting into the CEO the role as overall project lead, working with internal and external stakeholders, responsibilities, covering many business disciplines;• Team Management• Communications• Commercial Strategy• Go to Market Strategy• Sales Strategy• Sales pipeline• Operations• Partnerships, Sales/Supplier• Marketing

Accountable for relationship between EE/BT & MVNO Partners, responsible for securing and generating incremental revenues from existing partners and negotiating contract resigns, forging strong working relationships, covering strategic and operational contractual obligations.• Driving growth in partner revenue delivery through product evolution and market rate alignment• Overseeing MVNO technical set up and new product.• Negotiation of new contracts and extensions• Management of in life contracts coordinating Service, Operations, legal and settlements teams.• Budgeting• P&L performance and reporting• Internal Governance process ownership and management• Consultation on strategic direction with the wider BT Wholesale business• Mentoring and guiding junior sales staff in relation to the MVNO market and individual customersHighlights• Lead negotiation for resigns C. £200m• Successful settlement of disputes in excess of £5M• Grew revenues from £2M to £25M PA over the period of my tenure

• Reduced Daily Sales Outstanding from 45 days to 35 - 29 days• Changed culture of the outsourced team to become account managers & taking ownership, providing a fully managed service across all stakeholders• Improved Monthly reporting packs including Executive summary, Daily Sales Outstanding analysis, aged debt analysis and monthly key account dashboards• Implemented the outsourced performance management tool• Encouraged the team to build relationships and talk on the phone and not send emails

Hatfield, England, United Kingdom

• Improved the volume, accuracy and timeliness of customer bills by root cause analysis and making proposals and recommendations for continual improvements.• Manage the relationship with our offshore team, ensuring SLA's and KPI's are met and processes are continually improved and reviewed to ensure smart working and efficiencies within the team.• Reduced the time taken to manage major billing incident fixes and recovery from 24 weeks 2007 to 7 weeks.• Billing Lead on key strategic projects including the launch of a new brand and propensity to call projects, making and delivering recommendations to significantly reduce complaints.• Review and harmonisation of Billing and Customer Operations to improve accuracy and efficiency.

Part of the outsourced team focusing on the Twentieth Century Fox Home Entertainment.• Designed and implemented an incentive reward scheme to target and improve cash forecasting and query resolution within the team. This also created a sense of ownership within the team along with team play and a collective thinking and planning. Then I rolled out to the Pan European teams.• Lead IT and commercial planning to develop and roll out a web based dashboard to improve sales forecasting. The dashboard was created to give a visual and interactive transparency of sales credits that may effect in any given point in time (flash) the sales figure and improve the accuracy of the sales forecast.• Lead IT and Finance to develop and roll out a web based dashboard to provide transparency in the A/R ledger of potential sales credits, retro payments and A/P invoices. This is key tool for Finance in making provisions and accruals.• Responsiblefor the Pan European credit risk meeting with external brokers in the relevant territories, and provided training and coaching where appropriate