Darren Sheppard Email & Phone Number

St Albans, GB

London, England, United Kingdom

The owner sought to onboard a leader to manage the day-to-day operations, thus allowing her to devote more time to focus on strategic initiatives.In addition to elevating the leadership team, the organisation wanted to position itself for future growth, and was looking at ways to expand its service offerings. Oversee all operational aspects of company.

London, England, United Kingdom

Cambridge Management Consulting is a specialist consultancy drawing on an extensive network of global talent. Founded in Cambridge, UK, we created a consultancy to cope specifically with the demands of a fast-changing digital world.Recent Projects include:University - Vendor Performance Deliver a Vendor Performance Practice for IT Services to support to.

Helping organisations to solve issues, create value, maximise growth and improve business performance. Using my business skills to provide objective advice and expertise, and help organisations to develop any specialist skills that it may be lacking.Primarily focused with the strategy, structure, management and operations of a company. Identify options for.

London, England, United Kingdom

Supporting the CEO with overall responsility for the day to day running of the business. Conduct organisational reviews and SWOT analysis, positioning the business to acquire market share. Working alongside the senior leadership team targeting large-scale opportunities, building relationships with board level executives, developing the existing workforce.

• Reporting into the CEO the role as overall project lead, working with internal and external stakeholders, responsibilities, covering many business disciplines;
• Team Management
• Communications
• Commercial Strategy
• Go to Market Strategy
• Sales Strategy

• Accountable for relationship between EE/BT & MVNO Partners, responsible for securing and generating incremental revenues from existing partners and negotiating contract resigns, forging strong working relationships.
• Driving growth in partner revenue delivery through product evolution and market rate alignment
• Overseeing MVNO technical set up and new product.
• Negotiation of new contracts and extensions
• Management of in life contracts coordinating Service, Operations, legal and settlements teams.
• Budgeting

• Reduced Daily Sales Outstanding from 45 days to 35 - 29 days
• Changed culture of the outsourced team to become account managers & taking ownership, providing a fully managed service across all stakeholders
• Improved Monthly reporting packs including Executive summary, Daily Sales Outstanding analysis, aged debt analysis and monthly key account dashboards
• Implemented the outsourced performance management tool
• Encouraged the team to build relationships and talk on the phone and not send emails

Hatfield, England, United Kingdom

• Improved the volume, accuracy and timeliness of customer bills by root cause analysis and making proposals and recommendations for continual improvements.
• Manage the relationship with our offshore team, ensuring SLA's and KPI's are met and processes are continually improved and reviewed to ensure smart working and efficiencies within the team.
• Reduced the time taken to manage major billing incident fixes and recovery from 24 weeks 2007 to 7 weeks.
• Billing Lead on key strategic projects including the launch of a new brand and propensity to call projects, making and delivering recommendations to significantly reduce complaints.
• Review and harmonisation of Billing and Customer Operations to improve accuracy and efficiency.

• Part of the outsourced team focusing on the Twentieth Century Fox Home Entertainment.
• Designed and implemented an incentive reward scheme to target and improve cash forecasting and query resolution within the team. This also created a sense of ownership within the team along with team play and a.
• Lead IT and commercial planning to develop and roll out a web based dashboard to improve sales forecasting. The dashboard was created to give a visual and interactive transparency of sales credits that may effect in.
• Lead IT and Finance to develop and roll out a web based dashboard to provide transparency in the A/R ledger of potential sales credits, retro payments and A/P invoices. This is key tool for Finance in making provisions.
• Responsiblefor the Pan European credit risk meeting with external brokers in the relevant territories, and provided training and coaching where appropriate