Darren Frydman Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Vic, Australia

Melbourne, Australia

My work at Fusion5 is a continuation of my role at Myriad IT. Digital transformation is a continuous evolutionary journey for all businesses. As part of Myriad IT's journey, we have merged with Fusion5, creating exciting new opportunities for me, our team, and of course our customers. Utilising smart business solutions is a critical part of any successful organisation’s strategy. I'll be using my specialist knowledge and experience in this area to generate great outcomes for an even greater number of customers.My day to day tasks include but are not limited to testing development work, documentation and delegation of work when need be. Configuration of solutions is also a critical part of my role. Consulting and liaising with clients is a daily occurrence. At this stage, I have been a part of multiple projects which include but are not limited to Cricket Australia CRM Integration, Victorian Institute of Teaching, SALAA, and Cuscal.I am continuing to grow and harness new opportunities everyday to better myself and my skill set.

Melbourne, Australia

My work at Myriad IT is a varied and often blended approach. Working in an Agile environment we provide tailor made solutions to create CRM's that are unique to our customers needs. My day to day tasks include but are not limited to testing development work, documentation and delegation of work when need be. Configuration of solutions is also a critical part of my role. Consulting and liaising with clients is a daily occurrence. I am continuing to grow and harness new opportunities everyday to better myself and my skill set.

Melbourne, Australia

Proactively identifying opportunities to iterate value in the members existing level of cover;Applying customer advocacy best practice principles appropriately, achieving exceptional Customer Advocacy results;Providing options to members by proactively identifying opportunities to promote Health cover options, services and products;Using effective questions to undertake a needs based analytical approach;Highlight to members, how best to utilise their health cover, products and services so they get maximum value

31 Queen Street Melbourne

Developing and managing business relationships with organisations throughout the Victorian, South Australian and Tasmanian regions. Focused on empowering these organisations to meet organisational and departmental objectives by providing them with unique Learning Solutions through being an account executive and executing training needs and requirements for various industries.

Docklands

• Operating within a large team of Collection Officers to retain outstanding debts from customers of NAB Credit Cards• SKILLS, ACHIEVEMENTS AND RESPONSIBILITIES:o Fielding Outbound/Inbound calls providing an up to date accurate depiction of a customers debt for the NAB and the consequences that may occur if payment was not receivedo Handling Debts of Customers for numerous NAB productso Passing accounts on to various departments, hardship referrals for any customers that needed special consideration due to their personal/professional issueso Negotiating payment arrangements in line with NAB’s Policieso Complying with Privacy Laws which limited me to speak to customers and 3rd parties provided they weren't signatories or had letters of authority to handle the account accordingly

Melbourne, Australia

• Operating on the administration and continuous improvements of the TAC Department Including:• SKILLS, ACHIEVEMENTS AND RESPONSIBILITIES:o Monthly Reporting/Spreadsheet updating providing data updates to our employees as to how their case management has been handledo Liaising with clients to improve system on a daily basis on our TAC Portal page I would liaise with our client executive at SGS to provide continuous improvement of our web pageo Data entry/maintenance which included keeping all records on our TAC Portal up to date and as accurate as possibleo Organizing and running meetings to improve system aspects which was liaising with company managers and TAC employees gaining feedback to maintain and improve the website in whatever management deemed appropriateo Fleet controller of a 15-car fleet which organized servicing/maintenance and a roster for all employees to use the vehicles for diagnostic testing Key Technical ProjectsContinuous Improvement of Business Processes at GM Holden November 2012-January 2014Over my 14 months at GM Holden I completed work on an introduction of Business Processes to be utilised within the company. In doing this, I established how staff would interact with our newly formed TAC Service Portal from Dealers, through to business and engineering management who used the raw data for investigative reporting. The Business Processes were scrutinised and discussed with managers from all over GM Holden to provide an accurate depiction of how and when the processes and data reports can be obtained and whose responsibility it is to combine the data as well as where that data is shared throughout the Engineering and Aftersales departments.The project and work was met with high praise from my colleagues at GM Holden.

75 Dorcas St

• Operating within a large team of Collection Officers to retain outstanding debts from customers of ANZ Credit Cards, Personal Loans and Mortgages from an early stage through to bankruptcy.o Fielding Outbound/Inbound calls providing an up to date accurate depiction of a customers debt for the ANZ and the consequences that may occur if payment was not receivedo Handling Debts of Customers for numerous ANZ productso Passing accounts on to various departments, hardship referrals for any customers that needed special consideration due to their personal/professional issueso Negotiating payment arrangements in line with ANZ’s Policies in line with whatever departments’ policies I dealt with from credit cards, personal loans through to non-routine bankruptcy calls.o Writing letters on behalf of ANZ which was predominantly throughout my secondment within the Hardship/ Bankruptcy department assisting managers of portfolio’s and advising outstanding debtors that letters of Bankruptcy notices are being issueso Complying with Privacy Laws which limited me to speak to customers and 3rd parties provided they weren’t signatories or had letters of authority to handle the account accordinglyKey Technical Project:During my time as an early arrears officer at ANZ, I was asked to do some up skilling training within the Bankruptcy area due to my nature as a good communicator. This secondment provided me with on the job training dealing with some of the more difficult collections issues. I obtained a great amount of knowledge from this experience and it provided me with an insight in the hierarchy and issues that arise from problem loans. Throughout this secondment I was contacting customers to advise them of the serious nature of their loan issues and provide them with Bankruptcy notices. This was my first experience in drafting formal letters and gave me the adaptation skills to speak within formal and legal manners and jargon when called upon.

Change Management

Fundamentals In Project Management, Project Management

Bachelor Of Business, Banking And Finance/International Trade

Completed a business degree with a double major involving 24 courses over four years (of which were Finance and International Trade.

Education record