Darren Gaunt Email & Phone Number

Brisbane, Queensland, Au

Founded and Incubated from within the Max Kelsen business in 2019. SAVI Surgical uses Computer Vision and Machine Learning to improve the efficiency of the surgical device supply chain, for both Hospitals and Device Manufacturers. Our application helps ensure the right device is delivered at the right time, every time.

Brisbane, Queensland, Au

Brisbane, Queensland, Au

Max Kelsen is an Artificial Intelligence and Machine Learning consultancy that delivers a measurable competitive advantage for government and enterprise.Experts in Machine Learning research, development and implementation. Max Kelsen has been recognised as a leader in Artificial Intelligence applications, from contributing to medical research in partnership in QIMR Berghofer, to being named as a global reference for implementation of IBM Watson.

Brisbane, Queensland, Au

Brisbane, Queensland, Au

Miktysh are an IT consultancy company specialising in information technology products and services. We provide solutions that facilitate a modern workplace and allow our clients to effectively manage critical business information and records.

With a focus on tailoring solutions that accelerate the achievement of organisational goals, I provide consultancy services to a broad range of clients across a range of industries. These include ICT, retail, SaaS and B2B sales. I am particularly skilled at conducting Operational Reviews highlighting opportunities, operational issues and performance improvements. I am able to develop and implement strategic initiatives to increase both profit and stakeholder engagement. My ability to effectively review and develop differentiating customer service programs promotes the generation of higher customer satisfaction and increases in repeat and referral business. In addition, as a consultant I deliver conference and training presentations across customer service, differentiation in competitive markets, maximising team performance, and structuring KPIs to drive growth.

Milton, Queensland, Au

Poolwerx is one of Australia's leading franchise businesses, with a proud 20+ year history decorated with numerous awards.As operations manager I am responsible for improving operational efficiencies and gearing the operations of the business up to support a growth strategy that would drive and support the business tripling it's turnover within six years.Under my guidance and leadership were the following operational areas:Human ResourcesEducation and TrainingICTRetail OperationsTechnical supportCommercial Development (B2B sales)

Managing financial budgeting processes, including full profit and loss responsibility for a multimillion-dollar turnover. This role focussed on leadership, strategy, and management of five direct reports, managing 20 retail outlets, 8 service centres and a team in excess of 200. One of my key achievements within this role was the design and implementation of several change processes at business unit and organisational level. Driving a shift in organisational culture and resultant work practices, I was able to significantly improve business unit profitability.In addition, I designed and implemented an automated management reporting system, customer service program, new sales process and sales differentiators. These created strong market differentiation and resulted in substantial like-for-like sales growth.

Albion, Queensland, Au

This role encompassed financial budgeting, including full profit & loss responsibility for the multimillion dollar turnover of five channels to market, across three telecommunications brands and 900 team members.I led a team in the design and implementation of an in-depth training and on-boarding system, to support the organisation's sales and customer service strategies. I also personally coached the Training and Area Management teams to deliver this content. This system was a critical enabler of the organisation's growth encapsulating the front line coaching and development program designed to nurture future leaders.In addition I led Fone Zone’s retail channel growth from 24 stores to in excess of 120 over a 7 year period, achieved through strategic acquisitions as well as organic growth.

Within Australia’s largest specialist communications retailer I was responsible for budgeting and profit and loss, acquiring and successfully integrating five businesses and growing the retail channel from 24 to 120+ outlets.Most notably I designed and implemented an award winning customer service program to underpin sales strategy and brand position.In addition I created and implemented an in-store coaching and development program, and an induction and succession planning program. I also successfully mentored two direct reports to senior leadership positions.

Master Of Business Administration (Mba)

Graduate Certificate Professional Management, Management

Image Media Services - Media Training

Master Of Business Administration (Mba)

Lbb Insights Leadership Program

Ubl Partners Executive Coaching

Recruiting And Selecting Employees

Rewarding Staff Performance

Year 12