Darren Harris Email & Phone Number

Mountain View, Ca, Us

Colorado Springs, Co, Us

Noida, Uttar Pradesh, In

Sales Operations Manager and Salesforce Expert for the EMEA region; using Salesforce to drive Sales Operations across various levels of the Sales organisation.Driving adoption and implementing Best Practice for Salesforce; recently managing the integration of our Application and Infrastructure service lines on Salesforce.Creating and publishing management information to enable planning and performance analysis; in turn enhancing efficiency and effectiveness across the business. Working closely with Finance around Forecasting (Sales / Delivery); monthly reporting and with HR around Booking Performance.

Provided oversight for global sales operations across Enterprise Applications Services and Diversified Industries (Consumer Services / Public Services / Manufacturing).Managed the adoption of Salesforce across the Sales team.Developed and published customised management sales reportingDesigned and published a HCL wide dynamic Sales Report / Dashboard allowing all users to view in real time core Sale Performance indicators.In collaboration with HR, created the Bookings process for the Applications Presales team enabling them to gain recognition on pursuits they supported. Redesigned the Applications Service Line set up and managed its further integration into Salesforce working with the team in India.Trained new and existing users on how to use Salesforce

Galway, Ie

My role was managing day-to-day Resource Operations for the consulting business. Supporting Sales and Delivery in driving successful engagements across multiple clients.Set up the resourcing function, including the adoption of offshore facilities in Poland and Asia; and rolled out across the business.Created a full portfolio of Exec reporting, covering Sales and Delivery looking at Performance and Utilisation; using Kimble (Professional Services Automation Tool) and Salesforce.Worked closely with other functions (Finance / HR / Resourcing) on a regular daily basis to ensure we were proactively viewing the business growth and issues.

Revolve Consulting was a specialist Resource Operations Management Consultancy.A trusted advisor in the field of Resource / Operational Management enabling businesses to become self sufficient with internal and external resourcing matters and ultimately drive down costs.Developing and implementing Resource Management processes.Identifying, negotiating and managing external suppliers / partners in order to drive down costs.Working with the business to identify any operational issues / areas that need improving such as timesheets and invoicing processes, management performance reporting and providing solutions to improve performance.Talent acquisition management.Head hunting.Direct recruitment strategies.We also offered a bespoke cutting edge recruitment function in the contract / interim market designed to reduce recruitment costs significantly.

Focussing on applying the best practices learnt in business applications division across with wider professional services business of circa 1000 internal staff. Delivered the following:A single utilisation report, encompassing inputs from four separate resource management tools.A weekly timesheet submission process - missing timesheet compliance reduced from 15% to 1% week on week.A single view of all contingent labour within the professional services business, including benchmarked rates, target buy price and opportunities to consolidate.£180K of savings in Q4 alone were identified.

Berwyn, Pa, Us

Responsible for the resource management of all delivery and support resources within the Division, ensuring the effective deployment of staff to satisfy all delivery commitments.Build and develop relationships with Project and Programme Directors across the division to ensure effective resourcing processes managed and in place.Responsible for reviewing sales pipeline to ensure appropriate resource availability to meet future demand.Running weekly project review meetings with Project Managers Responsibility for ‘orphan’ project management; body shop deals and Support based projects where there is no dedicated Project Manager.Communication and liaison with Client Directors, Business Development Managers, Account Managers, Project Advisors, Practice Heads and ConsultantsActing as the key contact across delivery and support to address and resolve any resource issue.Producing monthly reports for Performance Management Review – Individual Utilisation; Project Dashboards, Monthly GP; and Salary Variance to BenchmarkingPart of the Bid Management Team with responsibilities for ensuring the right resources are identified; and costing and charge rates are correct. Responsible for the design and maintenance of Resource Planning Tools – Resource Tracking and Availability, Skills Matrix.Working with the US and Offshore offices for resourcing cross-geographic projects.Responsible for UK recruitment including the identification of potential shortfalls in available skills. Responsible for capacity planning; communicating consultant availability to Management, to identify any shortfalls in resource and directly sourcing all Contractor / Associate / Partner resources where neededContract management for Associates, Partners and contract staff.

Managed a small team of consultants (Permanent and Contract), Resourcers and Admin staffWorking with Finance Director of Morse with annual budgetingQuarterly forecastingMonthly reportingBuilding and maintaining Talent Pools

Tier One account Management of clientsSet up and maintenance of supplier framework agreementPSL selection / supplier management for Diagonal Permanent resourcingManaging responses to tenders and proposalsContract negotiations for Client and CandidateManaged team of Candidate ResearchersSupported the business around recruitment best practice