Darren Hoffman Email and Phone Number
Darren Hoffman work email
- Valid
- Valid
- Valid
Darren Hoffman personal email
- Valid
- Valid
Darren Hoffman phone numbers
Customer Experience Executive with an unwavering success record planning and executing the Customer Experience and Customer Communication strategy in alignment with the brand voice and company values. Expert-level communicator, with success partnering with internal stakeholders to enhance the customer journey by using ongoing feedback to optimize customer experiences effectively. Detail-oriented, organized, and data-driven professional with a well-rounded portfolio of expertise that includes brand management, customer experience management, data insights and analysis, and driving performance against KPIs and SLAs. Competent, decisive, and successful at delivering best-in-class customer service. Possess high-level personal integrity with superior critical thinking, decision making, negotiation, performance optimization, creative problem solving, continuous process improvement, and active listening skills. Collaborative communicator, able to facilitate consistent delivery of brand voice and tone across multiple customer-facing channels. Advanced decision-making acumen.
National Association Of Realtors®
View- Website:
- realtor.org
- Employees:
- 4129
-
Senior Director CxNational Association Of Realtors®Bridgewater, Nj, Us
-
Director, Customer ExperienceNational Association Of Realtors® May 2021 - PresentChicago, Il, UsStart up and manage the Customer Experience department at NAR by leveraging voice of customer programs to improve our member's perceptions and feelings around our brand. Leverage feedback and data analytics to improve our member's interactions with staff, suppliers, systems, products and channels. Create and manage journey maps, member personas and our member service product and program roadmaps.
-
Director, Customer ExperienceRealogy Holdings Corp. Dec 2010 - May 2021Madison, New Jersey, UsPrincipal strategist and visionary leveraging subject matter expertise to launch and manage Customer Experience department for Coldwell Banker, an international franchisor with 90,000 professionals in 44 countries representing over $250B+ in annual real estate sales. Maximized growth and business development opportunities while overseeing aspects of CX initiative, including Voice of Customer program, operationalization of closed-loop feedback processes, 360-degree customer health program, and product roadmap strategy. Excellent in managing and maintaining journey maps and development plans for all B2B and B2C products. -
Director, Public Relations & CommunicationsEra Franchise Systems Dec 2006 - Dec 2010Madison, Nj, UsLed and directed all aspects of internal and external communication strategies that repositioned the company as an innovative technology leader in the real estate industry. Detail-oriented in developing systems, managing projects, and creating a collaborative work environment to support strategic initiatives and business goals. Leverage the ability to translate data and metrics into predictable and actionable insight to increase engagement and business growth. • Established and managed strategies and roadmaps to secure speaking and print opportunities within the industry and national media outlets, improve aided and unaided awareness, manage social media strategy that raised Klout score, and exceed subscriber and engagement goals. -
Senior Manager, Product Marketing & Commercial DevelopmentControl Point Solutions Feb 2002 - Dec 2006UsReported directly to President & CEO and was responsible for developing and growing all revenue streams and maintaining brand identity. Structured, negotiated and closed client engagements totaling $28 million in annual revenue, including contracts with over 20 Fortune 200 companies. Managed product road maps and partner relationships that drove revenues from $19 million to $50 million during appointment. Spearheaded a core team of senior executives and board members to evaluate and sign more than 15 corporate ventures & alliances. -
Senior Manager, Global MarketingTyco International Jun 2000 - Feb 2002Cork, IeProvided strategic planning and development for global sales and marketing, collaborating with several BUs and Groups to package and deliver products to international sales & marketing teams in 10 countries. Managed and trained internal/external cross-functional international teams to effectively introduce new products and marketing programs into the marketplace. Developed sales programs for new business solutions, including a start up business unit that resulted in $220 million in revenue in the initial 12 months. Created marketing content for TyCom IPO Road Shows in NYC, Boston and London focusing on Industry Analyst and International Investors - IPO raised $1.7B. -
Manager, Communication ProgramsAt&T May 1998 - Jun 2000Established and managed activities of the marketing field group to coordinate, communicate, and implement branding and product marketing initiatives. • Developed and evangelized product positioning and messaging internally to ensure consistency throughout international materials products and services • Developed and managed relationship marketing programs including drip campaigns and regional conferences that exceeded sales targets YOY• Managed the content strategy and delivery for an international lead generation program that exceeded annual targets by 140%• Executed international marketing campaigns to strengthen product positioning with ongoing updates to the company’s regional marketing collateral and web platforms• Developed standard process and analytical reports to track marketing program ROI by regional BU
-
Bids & Proposal CoordinatorAt&T Mar 1995 - May 1998Established and managed activities of the marketing field group to coordinate, communicate, and implement product and marketing initiatives. Developed product positioning and messaging strategy by analyzing and applying industry insights to brand strategy. Communicated and evangelized positioning and messaging internally to ensure consistency throughout all marketing channels, including direct response and media.
Darren Hoffman Skills
Darren Hoffman Education Details
-
Stockton UniversityMarketing
Frequently Asked Questions about Darren Hoffman
What company does Darren Hoffman work for?
Darren Hoffman works for National Association Of Realtors®
What is Darren Hoffman's role at the current company?
Darren Hoffman's current role is Senior Director CX.
What is Darren Hoffman's email address?
Darren Hoffman's email address is da****@****ves.com
What is Darren Hoffman's direct phone number?
Darren Hoffman's direct phone number is (973)-407*****
What schools did Darren Hoffman attend?
Darren Hoffman attended Stockton University.
What are some of Darren Hoffman's interests?
Darren Hoffman has interest in Consulting, New Technologies, Idea Sharing, Early Adoption.
What skills is Darren Hoffman known for?
Darren Hoffman has skills like Strategy, Marketing, Public Relations, Product Marketing, Strategic Planning, Start Ups, Program Management, Social Media Marketing, Marketing Communications, Corporate Communications, Marketing Strategy, Internal Communications.
Who are Darren Hoffman's colleagues?
Darren Hoffman's colleagues are Marie Verheek, Nicole Mcbride, Sholeh Mehr, Teresa Whitlock, Camille M Hinson, Liene Barker, Abigail Pahutka.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial