Darren Keith Whiteside Email & Phone Number

Dallas, Texas, United States

Implement, Process and Administer Payments for Participants in Corporate Retirement Plans.

Dallas, Texas, Usa

Happily Employed with a great company. Expanding my knowledge and skills to prove myself an asset worth investing in. Aspiring to transform my experience here into a life-long career. Ideally I hope to teach, train, mentor and coach company process, procedures, job skills and team dynamics.My passion is advocating for and helping others help themselves, which is a strength in my training and supervising abilities. I am methodical, detail oriented and work well with routines. However, I enjoy variety, flexibility and project management.Although I am dependable and competent in independent roles, I thrive for synergy of effective and productive teams.Combined, my experience offers:✔31 years Customer Service with more than 15 years Leading and Training.✔More than 10 years Business-to-Business and Direct-to-Customer experience.✔More than 8 years in Supervising and Small-Business Support.✔More than 6 years Office and Call-Center experience.

Tulsa, Oklahoma Area

Managed vending route for corporate accounts. Performed Inventory, Ordering, Packing, Delivering, Stocking and Merchandising to Plan-O-Grams. Responsible for Cash Collecting, Securing and making Change. Assisted with New Installs, Troubleshooting, Technical Assistance and Mentoring New Hires. Utilized multiple programs and apps on Windows Hand-held & Computer and I-Pad daily for each account.

Tulsa, Oklahoma Area

Reported to assigned store, located merchandise, loaded merchandise onto carts and transported to designated areas in store. Opened, inspected and stocked merchandise onto shelves/displays per Plan-O-Grams. Ensured pricing and replenishment using store's inventory software. Communicated needs, concerns and promotional updates and solicited feedback with Store Personnel and Management. Completed timesheets, inventory and picture documentation online with employer's e-HR system on provided tablet.

Tulsa, Oklahoma Area

Utilized Call Center equipment. Learned and complied with Federal, State and company policies and procedures. Assisted individuals and businesses with Consumer Driven Health Plans(CDHP), HSAs, FSAs, DFSAs, Wellness Accounts, Expense Reimbursement Accounts, COBRA benefits and Transit Reimbursement Accounts. Via phone and computer, helped employees enroll, fund, manage and cancel plans. Consistently met goals for monthly bonuses. Helped train new employees and occasionally acted as SME.

Tulsa, Oklahoma Area

Assisted customers with merchandise and making purchases. Assisted with truck unloads, receiving, unpacking, sorting, stocking and merchandising. Operated cash register and assisted with deposits.

Coffeyville, Ks

Performed within Amazon Warehouse Procedures and Policies. Inbound Department: Dock: Received, Opened, Inspected, Sorted Merchandise Cases; Stowing: Stocked, Stored Merchandise. Outbound Department: Picking: Retrieved Merchandise for Shipping.

Tulsa, Ok To Coffeyville/Independence, Ks

Managed vending route for corporate accounts. Performed Inventory, Ordering, Packing, Delivering, Stocking and Merchandising Vending Machines to Plan-O-Grams. Responsible for Cash Collecting, Securing and making Change. Utilized Windows Hand-held for each machine.

Cedar Rapids, Iowa Area

Resided in company dorms, attended classes, received training and tested at local Community College and DMV/DOT. Obtained CDL-A with HazMat certification. Gained 6-week, 2,000 miles OTR, Team Experience.

Tulsa, Oklahoma Area

Handled Sales, Delivery, Invoicing, Stocking and Merchandising of 3 brands for 2 distributors from 2 warehouses in 4 to 6 area retail stores. Obtained and maintained professional relations with store management, associates, personnel and vendors. Utilized personal vehicle.

Tulsa, Oklahoma Area

Managed merchandising projects/resets from Pre-walk through Follow-up in 9 Home Depot stores. Led teams of 2 to 7 employees. Obtained and maintained professional relations with store management, associates, personnel and vendors. Used modern, standard, technical and industry-specific procedures, communications and equipment for daily business. Administrative duties and maintenance tasks were achieved through telecommuting and a home office. Extensive knowledge of in-house, task and vendor specific, proprietary software was learned, utilized and maintained. Traveled more than 50% of time. Provided own transportation and tools.

Tulsa, Oklahoma Area

Stocked, merchandised, set and reset displays for Coca-Cola in local retail store. Obtained and maintained professional relations.

Tulsa, Oklahoma Area

Assisted UPS Driver. Delivered packages to customers' doors for Holiday season.

Tulsa, Oklahoma Area

Managed Customer Accounts via inbound phone calls. Assisted customers with billing, equipment and programming questions, requests, needs and complaints with the goal of one-call resolutions. Earned bonuses and commissions for up-sells and cross-sells. Extensive knowledge of in-house, task and vendor specific, proprietary software was learned, utilized and maintained. Actively participated in the team process.

Tulsa, Oklahoma Area

Managed Technical, Travel, Audio and Newspaper departments. Assisted owner and co-workers. Trained new-hires. Delivered customer service and sales in and out of the store. Shared responsibilities for Inventory, Shipping/ Receiving, Merchandising, Opening/Closing and Relief. Obtained and maintained professional relations. Used modern, standard, technical and industry-specific procedures, communications and equipment for daily business.

Tulsa, Oklahoma Area

Utilized in-house system to locate company assets relative to dig requests. Analyzed proposed dig sights for clearance or mark. Responded to emergency dig-requests per policies and procedures. Used modern, standard, technical and industry-specific procedures, communications and equipment for daily business.

Non-Profit, State And Federal Agencies

Managed teams of 6 to 12. Worked closely with Interdisciplinary Team, professionals, clients, their guardians and families to create and implement Individual Habilitation and Employment Plans.

Master Of Science (M.S.), Computer Information Systems

Bachelor Of Arts (B.A.), Psychology

Associate Of Arts (A.A.), Sociology

Music Business

Education record

1989 Summer Academy