Darren L. Email & Phone Number

Singapore

• Work closely with Front Office Manager on operational matters• Manage guest feedbacks• Provide directions and make decisions during the absence of higher management• Handle and manage hotel emergencies• Key Driver for Front Office upsell programSwissôtel The Stamford, property with 1252 guest rooms & suites.

• Worked closely with Front Office Manager on operational matters• Managed guest feedbacks• Provided directions and made decisions during the absence of higher management• Handled and managed hotel emergencies

Covered the roles and responsibilities of a Duty Manager.

Singapore

Swissôtel The Stamford, property with 1252 guest rooms & suites.

Singapore

National Service• Built rapport with Members of the Public through empathising and understanding the root of problems to resolve matters• Handled and managed expectations and feedbacks from public while maintaining high standard of service• Exercised flexibility in terms of communication towards public of different profiles

Orchard, Singapore

• Maintained guest rooms according to hotel's service standards• Provided customer service to guests of different profiles• An eye for detail for the needs and preferences of guest