Darren L. Email & Phone Number

Singapore

• Work closely with Front Office Manager on operational matters
• Manage guest feedbacks
• Provide directions and make decisions during the absence of higher management
• Handle and manage hotel emergencies
• Key Driver for Front Office upsell programSwissôtel The Stamford, property with 1252 guest rooms & suites.

• Worked closely with Front Office Manager on operational matters
• Managed guest feedbacks
• Provided directions and made decisions during the absence of higher management
• Handled and managed hotel emergencies

Covered the roles and responsibilities of a Duty Manager.

Singapore

Swissôtel The Stamford, property with 1252 guest rooms & suites.

Singapore

• National Service
• Built rapport with Members of the Public through empathising and understanding the root of problems to resolve matters
• Handled and managed expectations and feedbacks from public while maintaining high standard of service
• Exercised flexibility in terms of communication towards public of different profiles

Orchard, Singapore

• Maintained guest rooms according to hotel's service standards
• Provided customer service to guests of different profiles
• An eye for detail for the needs and preferences of guest