Darren Laybolt Email & Phone Number

Greater Toronto Area, Canada

Toronto, Ontario, Canada

Responsible for managing multiple project, order material and equipment, scheduling technicians, Provide tech support and guidance to installation technicians, communicating with clients providing them updates, closing out and billing projects.

Toronto, Ontario, Canada

Assist sales with design and product line choicesWork with customer to design a solution that will meet there needs and budget, address any questions or concerns they may have.Procure materials and work with the field service manager to schedule resources to complete the installation. Provide tech support and guidance to installation technicians. Provide on going updates, as built documentation and training for clients

Toronto, Canada Area

Service and installation of networked and integrated security systems, Card access, CCTV, intercom, modulators, multiplexers, elevator control, MAG locks, intrusion detection systems. Certified in AMAG, Keyscan, Genetec, kantech, C-Cure, Avigilon. Strong working knowledge of Condoplex integrated security card access systems, RBH integrated card access and networked security panel, Bosch CCTV solution including NVR's decoders and many others. Entry phone systems including Mircom, Door King, Linear.

Vaughan, Ontario

Service and installation of networked and integrated security systems, Card access, CCTV, intercom, modulators, multiplexers, elevator control, MAG locks, intrusion detection systems. Certified in AMAG & Keyscan. Strong working knowledge of Condoplex integrated security card access systems, RBH integrated card access and networked security panel, Bosch CCTV solution including NVR's decoders and many others. Entry phone systems including Mircom, Door King, Linear.

Managed 15 Unionized technicians that monitor the back bone network. Prioritized the work load to ensure critical alarms were handled promptly. Participated in daily / weekly manager meetings and reviewed all Metrics. Strategized to ensure continual success. • Reduced the cost of employee overtime by 10% by assessed the workload and impact of operating with reduced staff when technicians called in sick or were on vacation. • Reduced Network outage time through monitoring workload and prioritizing the alarms that had the largest impact. • Prevented additional or similar outage by writing detailed incident reports and referring them to the proper platform manager for analysis.

Managed 25 customer facing unionized technicians. Completed employee exception time reports, performance appraisals and year-end reviews.• Through proper scheduling and coaching maintained and even increased customer satisfaction scores with reduced staff and resources.• Reduced circuit outages and adverse impact to the customers using proper escalation process with vendors and building a positive relationship with my counterparts.• Increased customer satisfaction score by always setting clear expectations, updating them at regular intervals, and notified them immediately if anything changed. • Employed open communication and mediation skills, reduced conflicts between employees, getting employees together to talk things over and clarify any miscommunication. • Increased employee morale and productivity by speaking to each employee individually, indentified motivators and what I could do to remove any barriers they were experiencing. • Increased technician effectiveness by providing coaching/feedback and indentifying training needs and have them cross training with other technicians in the department.

Mississauga, On

Performed root cause analysis on service requests. Developed and facilitated training for front line technicians, compiled weekly reports for senior managers and worked with Allstream CSM (Client Service Mangers) to prepare RFP’s• Reduced the workload on technicians by analyzing chronic and repeat problems, formulated and implemented an action plan for a final resolution• Reduced the time required to resolve customer outages by identifying trends in failures and communicating best practices to the technicians. • Increased efficiency by coaching front line technicians on proper trouble shooting and ticket handling processes. Helping them to understand why following the processes will help them better serve our customers.

Mississauga, On

Responsible for leading, guiding and directing first level technicians and responding to escalation requests. Isolate failed or degraded circuit problems and work with field technicians and external vendors to resolve the incident. • Continually met customer satisfaction levels by setting clear expectations and effective communication. • Consistently met departmental objectives by monitoring the work queues, prioritizing the work and escalating for support as required. • Helped to increase efficiency by providing feedback to management and offering ideas where improvements could be made in the processes.

Serviced and installed networked security systems, Card access, CCTV, intercom, modulators, multiplexers, elevator control, MAG locks. Prepared manuals on installation and repair processes/procedures for fellow technicians. • Indentified innovative ways to complete projects by researching and testing new products.• Completed projects on time over coming challenges when changes were made to the layout and design, read blue prints and found a solution. • Current knowledge of the build and fire codes allowed me to successfully pass all safety inspections by fire chiefs and building inspectors • Effectively maintained customer equipment and expectation by providing a 24/7 on-call service.

Bsc, Electronic

Bachelor'S Of Science, Electronics Engineering Technology