Darren Lea Email & Phone Number

New York City Metropolitan Area

Connecticut, United States

• GTM Product Manager responsible for Technology Resilience product offering at Cutover (a B2B SaaS company)
• Set product strategy and leads across multiple teams (Engineering, Design & Delivery) to deliver the firm’s primary use case - Technology Resilience
• Created and defined the roadmap for our Technology Resilience product, communicating strategy and vision to customers on a regular basis
• Worked with internal GTM teams to guide approach to delivering our solution to customers
• Owned the Voice of the Customer process on behalf of Product, ensuring that customer needs and outcomes are appropriately represented to the wider product team
• Supported CSM/Sales/Professional Services staff as required in customer onboarding and prospect conversations as a subject matter expert

London, United Kingdom

• Early company and Customer Success hire, with responsibility for multiple enterprise accounts, including multi-national financial services organizations
• Helped grow and establish the Customer Success function, covering a variety of roles as Cutover scaled, including aspects of Product Management and Sales Engineering
• Acted as voice of the customer to the Engineering and Support teams, to input into and influence product roadmap and improve the quality of our offering
• Worked with customers to provide specific, tailored training programs to ensure they get the most out of the product, both as part of onboarding but also as expansion occurred across departments and across use cases
• Facilitated regular business reviews (product feedback, roadmap walkthrough, progress against agreed goals/outcomes)
• Worked with Sales/Account Management to identify areas and opportunities for growth, with specific customer account contract ARR growing significantly over a multi year period

Beckenham

• Responsible for Networks, Servers/Compute, Storage, Database, Application Support and Service Management for Divisional IT.Head of Infrastructure Services & Service Management for Divisional IT, covering Application.
• Rationalised Application Support teams to reinforce firm’s DevOps approach to supporting lines of business
• Responsible for a number of Infrastructure and Application Support teams, as well as Major Incident Management team
• Led efforts to replace firm’s existing Service Management toolset and further develop the Asset Management function

Ashford, Kent

• Partner at The Wallrus, a digital services firm. Among the services provided:
• Consultancy to non profit organizations, including, but not limited to: analysis of existing processes; recommendation for both process improvement and software; assistance with migration of services to the cloud
• Website build, maintenance, support and hosting

London, United Kingdom

• Responsible for the management of infrastructure supporting over 400 applications. Reporting to Global Head of EST Application Management. EST comprises Compliance, Market Risk, Credit Risk, Financial Control, Finance.
• Established Infrastructure Management function, representing EST on cross bank working group with the aim of agreeing common practices and toolsets to be used by Infrastructure Managers
• Led the bank’s working group for Capacity Management, leading to definition of a common process and toolset (BMC Capacity Optimisation) to be used across the bank
• Implemented policy and workflow to manage capital expenditure (~£3m annually)
• Responsible for the assessment, review and co-ordination of bank wide change affecting EST
• Management of server estate to cost attribution and efficiency targets

London, United Kingdom

• Responsible for cross product applications supporting over 1000 internal customers globally. Reporting to Global Head of FEMO IT Application Management. Responsible for teams in London, Singapore,New York and New.
• Service delivery management provision for ~15 applications, covering Derivative Payments & Confirmations, Collateral Management and Reference Data business areas
• Ownership of Capacity, Incident, Problem, Change, Release, Service Level, Configuration and Infrastructure Management disciplines across multiple business lines
• Management of budget of ~£4.4m with responsibility for head count, specific purchases andcapital expenditure
• Implemented ITIL based disciplines across global team to ensure consistent approach
• Co-ordination of regular service review meetings with business owners, with service improvement plans defined and implemented

New York

• Head of Credit IT Application Management. Managed team in New York, New Jersey, London and Singapore locations.
• Instigated capacity management process with efficiency improvements identified and implemented
• Consolidated hardware environment, with ~£2.5m worth of servers returned for reuse

New Jersey

• Responsible for US Support team and Collateral Management business analysis function. Reported to US Head of Operations IT, with dotted line to Global Head of Shared Services IT.
• Established New Jersey support team, as part of a 24x5.5 “follow the sun” model for cross Shared Services IT applications

London, United Kingdom

• Responsible for Derivative Operations IT product and support teams covering Payments, Confirmations, Brokerage, Reconciliation products. Reported to Global Head of Shared Services IT. Managed team in London and.
• Established Asia Pac project development hub, to allow for more efficient use of resource, ensuring continued high quality delivery for reduced cost
• Introduced structured development methods and formalised Change Management processes

London, United Kingdom

• Responsible for Derivative Operations IT product team. Reported to Head of Summit & DerivativeOperations IT.
• Managed multiple development releases through full product life cycle, including creation ofthe bank’s Derivative Payments application
• Led project to build invoicing system for Commodities Operations

London, United Kingdom

London, United Kingdom