Darren Leeming Email & Phone Number

York, England, United Kingdom

Manage 30K + Android Mobile rugged devices and Android Enterprise Smartphones in EMM/MDM Solutions for global Enterprise Customers.Currently a Workspace ONE administrator for the world's largest retailer in fashion that also uses RFID technology to scan the items for stocktaking etc, also administer the back-end Servers for the Workspace ONE environment in AWS, running regular back-ups, windows upgrades and also Workspace ONE environment upgrades.Monitor and maintain our… Show more Manage 30K + Android Mobile rugged devices and Android Enterprise Smartphones in EMM/MDM Solutions for global Enterprise Customers.Currently a Workspace ONE administrator for the world's largest retailer in fashion that also uses RFID technology to scan the items for stocktaking etc, also administer the back-end Servers for the Workspace ONE environment in AWS, running regular back-ups, windows upgrades and also Workspace ONE environment upgrades.Monitor and maintain our customers MDM solutions and ensure the stability of their environment as well as working directly with MDM providers when there are performance issues or any other server related issues.Mobile Application Management, deployment and troubleshooting of applications working directly with developers and MDM providers to upload and deploy various applications and set up policies to promote globally or to specific users or groups.Handle level 3 escalations and resolving device-related issues.ServiceNow administration Show less

Leeds, West Yorkshire, United Kingdom

Ireland

Resolve customer’s issues via the telephone, email or Webex session.Reproducing issues in-house and responding back in a timely manner.Regular follow ups with customers with recommendations, updates and action plans.Escalate issues in a timely manner according to Standard Operating Procedures.Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer… Show more Resolve customer’s issues via the telephone, email or Webex session.Reproducing issues in-house and responding back in a timely manner.Regular follow ups with customers with recommendations, updates and action plans.Escalate issues in a timely manner according to Standard Operating Procedures.Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.Focus on an area of technical specialization and attend technical trainings.Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.Skills:• Wireless hardware, networks and respective components• Client-Server architecture• Experience with server configuration a plus: Windows Server 2008 / 2003, Linux Forms (Ubuntu, Fedora, Red Hat, OpenSuse), Web server platforms (IIS, Apache)• Exchange 2010/2013/O365 or Google apps for business• Experience in troubleshooting enterprise deployed technologies • Work with Windows SQL Server & Linux• Installation and working with Windows Server operating system• Interpret questions, identify problems, and propose solutions• Working knowledge of Windows AD Domain security and audit policies• Understanding of TCP/IP protocols and routing Show less

Ireland

Respond to customer inquiries, primarily via email and telephone.Resolve any customer technical issues through diligent research, reproduction, and troubleshooting.Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.Document all technical inquiries; develop and review content for knowledgebase.Provide training or assistance to junior staff.Participate in testing alpha and beta products.

Düsseldorf Area, Germany

Delivered IT consulting and project management services, including application development and quality assurance, for the German Military’s IT security initiatives. Ensured robust system consultation, enhancing security protocols and operational efficiency across military IT environments.

Germany

Heading Facility Team. Care and maintenance and construction work of the 5 floor office building and over 180 company-owned employees flats. Planning, purchasing and construction in the company-owned employees flats, ensuring this is also done within the financial budget.

Germany

Managed the project for an internationally active IT system House in the automotive industry. Rollout planning regarding exchange of IT systems, scheduling and coordination.

Germany

Care, creation and development of MS Access databases - in the logistics field. Support programming of new systems in Borland Delphi with a PostgreSQL database connection. IT support. Reported directly to the Manager transportation management. Creating and generating reports. Maintain and manage FBAP (freight bill audit and payment) database. Maintenance. Creating Audittools and converters.

Germany

Completion of the daily business and administrative work (vehicle records, licensing, vehicle designers, data file of the vehicle), including processing and dispatch of letters. Deal with all incoming calls and communication. Communicate with the customer for inspection and repair issues. Planning and organization of the workshop volume. Processing of the attendance and vacation plans. Control of the office budget according to the business plan. Represent the warehouse manager in his absence.

Germany

Servicing of all various Vehicle Types.Diagnostic and repair of mechanical and electrical Problems.Carry out Vehicle servicing.Customer Service.

Various Countries

Servicing various vehiclesDiagnostic and repair of mechanical and electrical issuesVehicle servicing

Ihk (Chamber Of Commerce & Industry) - Computer Science Expert, System Integration

Studying as a Computer Science Expert in System Integration

Gcse

Education record

Education record