Darren Liles Email and Phone Number

Empowered is one of the UK’s leading IT service providers to the IT channel and the first place where partners turn to resource, deliver, support and automate their customers’ IT project requirements. Through strategic collaborations, acquisition and services innovation, Empowered has revolutionised the support and growth of the IT services channel.Empowered supports its customers with the following key services: o Outcome Based Professional Services o Managed Flexible Resourcing Services o Smart IT Support Services o Automated Installation Services (via the MyOrderWork platform)Empowered engages exclusively through IT Partner organisations and does not engage directly with the end user marketplace. Our approach as a partner resource to, through and with ensures that we are not a competitive threat to our partners and provides partners with a single point of ownership and support for sales enablement, architecting, deployment and maintenance of their client’s infrastructure.Key Vendors covered: Cisco, Dell, Microsoft, HP, Avaya, Mitel, Juniper, Checkpoint, Fortinet, Bluecoat, F5, Meru, Aruba, Meraki, Ruckus, Xirrus, Airtight, Aeroscout, Aerohive, Citrix, VMWare, Netapp, EMCKey Technologies covered: WAN, LAN, Wireless/WiFi, Collaboration, Teams, Enterprise Voice, Video, Security, Contact Center, UCS, Data Center, Cloud, Virtualisation, VDI, Windows, EUC, O365, Intune, AD, Messaging, Storage, Application Delivery, Sharepoint, SQL, Data Cabling, AV

www.empowereduk.com

Founded in 2003, OrderWork’s first phase was anchored on supported its predominantly retail partners with high volume, value-added, automated installation and support services. This enabled our partners to create a new relationship with their own customers, but not only selling a product, but adding the vital ingredient of configuration, setup, installation and demonstration to create a truly frictionless purchase and use solution.OrderWork’s second phase of evolution was to digitise the order process, selection of service, management of installation through to data capture and instant customer feedback. This enabled OrderWork to process 10,000’s of work order requests managing them simultaneously but still obtaining a market leading Right First Time rate.The current phase has been centered around augmenting the first two elements, service provision of people and platform to allow for more diverse opportunities and applications. The myOrderWork platform is now available as service delivery system for our clients to use to deploy their own resources or supported in tandem or exclusively with our resources. We can support clients on long term solutions or rapid turn around multiskilled teams on a nationwide basis. Having completed over 2 million service events nationwide, OrderWork underpins its partners with its consistent, high quality, scalable, automated digital approach to high levels of success transparently.OrderWork’s Partner Sectors now span Manufacturers, Retailers, Distribution, Smart Home OEM’s, IT / IoT / Telecoms Providers, Utility sector, Insurance & Finance companies, FM / Building Management Businesses as well as Smart Healthcare Providers.OrderWork’s BPO proposition combines its People, Processes and Systems underpinned by “MyOrderWork” - our digital lifecycle services management platform and its accredited OWL “plug-in” pro-delivery network at the core.

Vantage is an IoT lifecycle services provider who designs, deploys, supports and manages IoT networks underpinning the millions of connected devices & sensors provided by IoT technology vendors and developers.At Vantage, we deliver value to our customers by ensuring the availability of the data driven by the sensors and devices. IoT drives data, lots of data. But the value of this data is only realised if it is continually collected and utilised to drive the required output (and ROI) for each customer needs.Beyond managing the devices and driving value from the IoT data, Vantage provides smart engineering teams to ensure the millions of sensors and devices remain online, driving continued value and revenue back to every customer we support.

Convergis Business absorbed into Empowered SMS Limited in January 2017Established in 2003 and specialising in all existing and emerging converged technologies, Convergis have the qualification and reputation to provide its customers with the expertise they demand. Through this dedication Convergis have been entrusted with major projects for its customers from initial design, through survey, data cabling, procurement, installation to troubleshooting and support.Providing a concentrated, dedicated wireless team to our customers has enabled us to be the wireless LAN provider of choice to many Enterprise organisations and through these alliances Convergis is pleased to provide the on-going converged solutions for their diverse and demanding client portfolio.Our procedures are tried and tested with experience and commendations in successful deployments across all industry sectors. Specialising in leading edge enterprise class WLAN solutions we provide a bespoke client centric service guaranteed to meet the needs of the customer. Our procedures are tried and tested with extensive experience across all industry sectors. We ensure that your wireless needs are met with the flexibility and assurance that our solutions will enhance your business, utilising all wireless technologies, specialising in 802.11a/b/g/n/ac.Our expertise allows organisations to extend their existing wired network services and applications beyond their current physical limitations, offering innovative new ways to accelerate communications and service delivery to both employees and public alike.The company has been built on strong ethical foundations. The Convergis philosophy is to treat clients with the superior levels of integrity and quality of service that we would wish to receive ourselves.

Worked within a core team who helped drive the business from 2M to £20M at time of sale over 10 year period