With over 11 years of experience as the General Manager of Operations at Lino Expo (Pvt) Ltd, a diversified family-owned company, I have successfully overseen the operations of multiple business units within the organization. These units include Lino Automobiles, Lino Garments, Lino Foods, Lino Towels, and Lino.lk, the company's e-commerce arm.Key Responsibilities:- Provide effective leadership and oversight for day-to-day operations across all business units.- Ensure the timely and accurate preparation of import and export documentation for various products, including Consumer Goods, Food Commodities, Garments, and Motor Vehicles.- Handle local and foreign remittances to facilitate seamless financial transactions.- Skillfully compose and draft outgoing correspondence, maintaining a high level of professionalism.- Support the Managing Director through document management, calendar organization, and collateral preparation for meetings.- Proactively anticipate and prepare required information for meetings, contributing to smooth operations and decision-making processes.- Train new employees on e-commerce backend systems.- Handle a high volume of phone calls and email inquiries, delivering exceptional customer service.- Coordinate international travel arrangements and manage customer service tasks efficiently.- Manage diverse administrative tasks and promptly resolve customer issues, focusing on delivering outstanding service.- Collaborate with the social media team on strategic marketing initiatives.- Communicate regularly with distribution partners, ensuring seamless stock updates.- Ensure timely and reliable product delivery, guaranteeing customer satisfaction.With a strong focus on operations management, financial oversight, customer service, and team leadership, I have made significant contributions to the growth and success of Lino Expo (Pvt) Ltd.