Adeptly planned for application delivery. Expert in the Software Delivery Lifecycle (SDLC) from analysis and design through requirements gathering, project managing, implementation, testing, deployment, and support. Customer-centric professional specializing in customer interaction and project and budget planning to deliver and support full scale IT solutions. Application strategy, planning, testing, deployment, and support. Extensive work as an IT Business Analyst. Current role - Production Support Manager at Comerica Bank. Specialties: Business Analyst, Systems Analyst, Project Management, Strategic Planning, Demand/Cycle Planning, Waterfall, Agile, User stories, Functional Design, Computer Science, Automotive, Manufacturing, Websphere, Budget Management, Urban Planning, Government, City Planning, Grant Writing, Teaching, Linux, Unix, Change control, Change requests, Requirements gathering, UAT, Mainframe, Written Communication, Presentation, Collaboration Tools, OneNote, Leading meetings, Strategic Initiatives, Metrics, Solution Development, Elicitation, Reports, Kanban, Backlogs, Customer-focused Service, Organizational Skills, Multi Tasker, Interpersonal Communication, System Solutions, System Development, Program Management, Diversity, User Acceptance Testing, Consulting, Presentation Skills, Scrum, Information Systems, User Requirements, Visio, IT Systems Requirements, Jira, Strategic Thinking, Time Management, COTS, Business Case, Cross-functional teams, Troubleshooting, Issue Resolution, Planning, Documenting, Testing, Analyzing, Supply Chain, Supply Chain Consulting, Warehousing, Logistics, Customer Relationship Management, Vendor and Supplier Relationships, Product Strategy, Product Owner, Product Lifecycle Management, Application Lifecycle Management, Business Requirements, Technical Specs, Process Design, Banking, Management