Darren Qualls Email and Phone Number

• Performed various short-term engagements migrating from Google and Other mail systems to Microsoft 365 for licensing and online services for local small businesses enabling them to better manage financial position and investments as well as integrate leading enterprise grade methodologies into the small business infrastructure. Migrated individual mailboxes and file storage into cloud-based infrastructure utilizing Microsoft 365 to achieve license compliance and enable collaborative resource sharing and support employee retention through remote working capabilities.

Responsible for Coordination with project managers, service delivery managers and capability managers to ensure sufficient resources are available and allocated to support development efforts globally. Develop and implement processes which achieve a lean model following CMMI guidelines to enhance our ability to respond to business needs.

Resolve all Escalations from frontline across all office365 technologies. Final level of support interfacing with Microsoft internal product team to engage internal engineering. Resolve all support issues across product lines including migration, sharepoint, skype, intune, exchange (admin, protection, compliance, sharing, permissions, etc), DNS management, office desktop products (all platforms), MDM (Mobile), Compliance, security, Commerce, Onedrive configuration and sync issue resolution, architecture planning and support, Migration (hybrid, cutover and staged for all source platforms), engage Microsoft product teams for bug resolution and provisioning issues, deployment management, etc. Perform future product and feature testing and provide quality evaluation for front line technical trainings, participate in Microsoft internal focus teams to assist in identifying priority and frequent issue resolution for product line. Identify alternative products and recommendation when end user is exceeding design limitations for the office 365 product line.

Develop business requirements supporting multiple large scale projects supporting 300,000+ users in a big-3 firm. Create testing plans, standards and processes to support US email migration to a cloud vs in house platform and remediate 200,000 applications to support new email standard without violating internal policy on cloud safe content. Guide firm policy, process and implementation of new IaaS service offering to minimize costs and provide a standardized platform for compute, storage and network services via the cloud. Challenges to overcome included lack of internal cloud IaaS services as well as regulatory and compliance restrictions. As no previous internal service was in place, I was assigned as the lead analyst to assist a global effort to provide these services internally.Was also assigned as the lead analyst to analyze the corporate network infrastructure to reduce costs and enhance capabilities for a regional international effort to off-shore support for tier 2 desktop support.

Establish Channel Partners and develop high end relationship with them to obtain market funding and referral businessIdentify and Close Deals with Technically Capable Principals to enhance diversity Create company goals for technology group and Proceed with acquiring outside funding for those product linesDevelop product and technology roadmap for 5 year goals focused around cloud and hybrid solutions for enterprise class customers touting an average annual savings greater than 30% against in place architecture and potentially exponential return over the cost of purchasing new systems. Develop cloud based applications on a project basis for clients including websites and line of business workflow applications to support purchasing and HR Functions and various other regulated content and Managed Control Matrix processes utilizing a SAS/Web Services object model focused on compatibility with Windows 8 and Full Cloud hosting through third party suppliers. This allows utilization of the flexibility in OOP technologies while allowing us to offer our clients VALUE pricing by reusing code already written as an object module add-on. Some Web Services examples included pulling data from a CRM application where we had written a listener that pushes select data up to a central server in the cloud where full competitive analysis of all inventory resides. This was then fed back to the client interface on i-pads by passing the XML through to the requesting application and making it available instantaneously.Architect, Manage and Execute Migration from enterprise collaboration software including clients and databases with on disk structure migration and re-indexing if multiple terabytes of data. Utilized system clustering to validate recovery assumptions and minimize downtime by staging upgraded infrastructure within the cluster.

Senior management position managing global information technology infrastructure, software, contract negotiation, telecommunications and compliance. Managed budget for global IT with 25 direct and indirect reports supporting 3500 employees and nearly 1500 non-manufacturing employees. Advised CxO level management on all levels of the IT infrastructure and Business software on North America and Asia continents. Rapidly implemented new technology such as VOIP and Video conferencing utilizing high speed network between sites and capitalized on data normalization to improve corporate reporting while the company increased sales by more than 200% in 4 years.

Managed all Business Application Development worldwide with a trim yet efficient staff achieving the highest level of satisfaction with all internal clients covering 20 worldwide locations. Utilized consulting experience to provide extensive process engineering making corporate staff more efficient through electronic processing. Implemented more than 150 applications worldwide in a minimal amount of time including electronic purchase order systems, which automatically feed to AS/400 ERP system for inventory management. Implemented Sales Analysis systems as well as 18 month rolling forecasts. Managed AS/400 operations and application development with DB2/400. Completed upgrade project to iSeries hardware, ERP and financial management systems in a 6 week timeframe. Optimized month end process facilitating finance to save 3 days on the close. Defined and executed new corporate direction for Business Application Development strategies. Presented ideas, processes and corporate direction to senior staff. Developed 3 year strategic plan with cost and risk analysis to obtain budget approval for $5.3 million in new systems and personnel over plan duration. Developed, managed and implemented disaster recovery policy as well as worked with business units to develop comprehensive business continuity plan. Managed project definition and execution for Supply Chain Management. Developed Portal strategy to improve user experience and efficiencies. Managed web services development effort to establish real-time communications with distributors cross referencing part numbers and customers for strategic reporting. Developed Change Management and SDLC policies and implemented support systems to fully comply with Sarbanes/Oxley. Related: Supply Demand Chain, CRM, EIS, E-Commerce and B2B Technologies, AS/400, SQL Server, Product Lifecycle Management, SOX Compliance, Disaster Recovery and Business Resumption Planning, Knowledge Management, Web Services.

Managed account success though direction of cost justification for new and integrated systems management. Developed application for Human Resources at Dole Food Company allowing dynamic posting of various HR related forms. Created automated time reporting application to support 1000 users via both Web and Notes clients creating an anticipated ROI of $1.5M. Created sales force automation packages and EIS database reporting utilizing front end integration with AS/400 legacy systems for Toshiba America Information Systems (Disk Products Division). Focused on cost analysis and utilization of existing systems to create JIT ready applications allowing the clients to increase efficiency and reduce costs. Other major clients include:o Amgeno Avery Dennisono U.S. Army Corps of Engineerso Transamerica Corp.o Capitol Groupo General Services Administration Middleware technologies such as Notes Pump and MQ-series were used to create sales report distribution programs. ODBC compliant databases were integrated for batch processing systems as well.

Designed and Managed account Information Systems remote EIS applications for executive staff for companies such as Toyota America, Countrywide, MCA, Compaq, etc. utilizing Lotus Notes v3.x, 4.0. S ales force automation packages and database utilities working with parallel legacy systems (AS/400, IBM 390) integrated with middleware technologies provided the clients with substantial cost reduction and improved efficiency. Used Visual C++ to create cross platform utility for converting server naming structures to hierarchical from flat certificates.

Created and maintained customer support packages and Engineering defect/change requests. Created and maintained inventory management software, MRP and parts availability databases and remote sales force automation suites. Utilization of HP3000 Basic and GrowthPower Manufacturing/Accounting software using Image XL to create customized data warehousing and reporting suites. Created Remote Sales Force Automation and Executive Information System packages utilizing Lotus Notes. Created Technical Support call tracking system with inventory control, billing, shipping utilizing Microsoft Access. Usage of Visual C++ and Visual Basic 3.0 to create utility programs for downloading and EDI compatibility.