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I am an experienced Founder, Entrepreneur, Principal Consultant, General Manager, Enterprise Change Leader, Consultancy Manager and Coach. I have over 18 years experience in the development and application of the NeuroPower framework (a neuroscience-based change platform) to:- develop LEAN production leadership training and organisational development programs- develop and implement customer-centric business strategy- deliver executive leadership coaching and development- build high-performance teams- improve and align service delivery to strategic direction- develop and implement large-scale culture change- design and deliver neuroscience-based research and analytics programs- design brain-based "matching" models for dating and matrimonyI have developed and delivered enterprise-wide, customer-centric cultural change programs, both as a management consultant and as a general manager in large and mature organisations around Australia. This breadth of exposure to strategy development and implementation allows me to tailor programs that are based on real-world experience to address the complex change challenges faced by executives and CEOs as they try to reshape their organisations.I have exceptional leadership skills and specialise in building upskilling executives in leading their people through change and taking a group of highly skilled individuals and turning them into high-performance teams. These teams are then able to drive the new change through an organisation to deliver strategic and operational outcomes while achieving their own personal goals and growth objectives.
The Industry Factory Pty Ltd
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Co-FounderThe Industry Factory Pty Ltd Jan 2022 - PresentBrisbane, Queensland, AustraliaThe Industry Factory (TIF) is a unique offering to the market, specifically designed to deliver LEAN leadership capabilities. Combining the latest insights from neuroscience via the NeuroPower framework, with LEAN manufacturing, the world-class production system, The Industry Factory delivers a way of activating LEAN through a brain-based approach to engagement, change and leadership. By focusing on building strong leadership at all levels of an organisation, The Industry Factory approach 'activates' LEAN throughout an organisation, delivering just the right level of application to the right level at the right time. The Industry Factory’s main focus is on using modern day neuroscience to develop the leaders and the cultures that can embed LEAN as the production model of choice for our manufacturing clients.
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Principal ConsultantNeuropower Group Oct 2015 - PresentBrisbaneSpecialising in neuroscience-based Organisational Transformation, Customer Experience, Leadership Development and Coaching, High Performance Team Building, Research and Training and Organisational Strategy. Over 20 years experience as a Consultant, Strategy Manager and General Manager, designing and implementing cutting-edge change programs based on a variety of neuroscience-based frameworks. -
Managing DirectorColour And Move Pty Ltd Jan 2018 - PresentBrisbane, Australia
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Principal ConsultantStrategic Momentum Group Oct 2015 - PresentAustraliaStrategic Momentum Group (SMG) specialises in solving complex people problems, through the delivery of pragmatic, strategic approaches and detailed implementation. With a proven track record across both public and private sector companies, our diverse team of experienced specialists brings together a wide range of technical and industry expertise.Based on feedback from our clients, we are most valued for our commitment and dedication togetting the job done, our ability to manage complex and often ambiguous or dynamic briefs, and ourdelivery of practical, effective solutions in challenging and rapidly changing circumstances. We alsowork very effectively with other suppliers and stakeholders, often acting as the catalyst for increased collaboration and constructive engagement across complex programs.As a member of the NeuroPower Group of companies, our team draws on the proprietaryNeuroPower framework, a best practice model that integrates the latest insights of neurosciencewith proven evidence-based methodologies in order to drive individual, team and organisationalperformance. -
A/CeoExcellerator Incubator Pty Ltd Aug 2015 - Oct 2015Sydney, MelbourneExcelinc is a an exciting startup accelerator and incubator for new ideas. Legislative changes on 15th October triggered a fundamental change in the direction, business model and market offering of Excelinc, which no longer required the planned large scale rollout originally anticipated.
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Program Manager , Customer ExperienceDepartment Of Transport And Main Roads Sep 2014 - Aug 2015Carseldine -BrisbaneManaging, aligning and reporting on 300+ customer-centric projects across the department. Delivering new customer experience improvement projects such as new licence renewal notices, contact centre processes and registration notices -
Senior ConsultantNeuropower Nov 2013 - Aug 2014Specialising in integrating Customer Experience into enterprise strategy, customer-centric culture change planning and implementation, employee engagement planning and implementation, leadership team assessment and development, employee engagement, organisational values development and rollout, customer-centric innovation and improvement programs and strategic communication planning
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Director, Stakeholder Strategy & Implementation, Payroll Portfolio (Contractor)Queensland Health Jan 2014 - Jun 2014Brisbane CbdDevelop and embed a customer approach in processes and culture for specific areas of the Health Payroll Portfolio. Strategy Development, Project Planning, Implementation, Communications, Customer Touchpoint Mapping, Customer Experience Improvement and Training, Coaching, Mentoring, Leadership Development, Cultural Change. -
Customer Experience Strategy ManagerQueensland Urban Utilities Jan 2013 - Sep 2013Development, design and implementation of the enterprise-wide customer experience strategy to bring the company and its employees closer to its customers. Reporting to the Executive Leader, Customer and Community and the CEO, this role is tasked with moving the company from an "asset focus" to an "asset to meet customer's needs and expectations focus". The role requires the application of disciplines such as Strategy, Cultural Assessment, Insights and Research, Continuous Improvement and Innovation to provide an holistic approach to better meeting the needs of the customer.
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General Manager, Network IntegrationQueensland Rail Jan 2012 - Nov 2012Brisbane, AustraliaManagement and oversight of strategic, function-wide programs of work such as:• Rollout of the International Customer Service Standard • Implementation of pilot Innovation program• Strategic oversight of the Asset Management Transformation Program – a cultural change program to deliver better customer outcomes through whole-of-life asset management -
Customer Experience ManagerQueensland Rail Apr 2011 - Jan 2012BrisbaneManaged the recertification of the enterprise against the International Customer Service StandardManaged the delivery of Touchscreen Wayfinding Kiosks Pilot at 5 key stations
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General Manager, Customer Service Improvement And InnovationQueensland Rail Ltd Jul 2010 - Dec 2010Oracle House, BrisbaneLeading and managing Customer-focused, service delivery improvement and innovation to provide a better customer experience across Queensland Rails services.Delivered Queensland Rail Mobile App for customers to access relevant travel and company information easily and quickly from a smartphoneDeveloped company innovation model to tap into grass-roots innovation and enhance employee engagementDeveloped and delivered a series of Customer Insights Papers to inform the enterprise of what customers are saying about us, what they want and need, how they perceive us and changes in wider environments that will affect service delivery and customer expectationsManaged Queensland Rail Customer Feedback Team that responds to all rail related feedback.Developed and tested innovative market development programs such as train wraps and in-train floor and ceiling advertisingDeleloped concepts for fully branded stations at key locations to take advantage of unutilised assets.
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General Manager, Customer ExperienceQr Passenger Ltd Feb 2009 - Sep 2010Designed and delivered the customer service strategy for driving a more customer centric culture.Introduced Customer Service Standards across the functionLed the certification of the company against the International Customer Service StandardDesigned and managed the delivery of Customer Service Training to Cert II, Cert IV and Diploma qualificationsDeveloped Citytrain Customer TouchPoint Map - the first of its kind to represent every touchpoint that our customers interact with on an average journeyDeveloped a customised Continuous Improvement methodology to empower employees to identify and make the necessary changes needed to improve customer service deliveryConducted education and information sessions across the company to bring non-frontline staff up to speed with the new direction and why we are taking that pathDeveloped the internal Customer Narrative and "Me Time" conceptsRedeveloped and delivered new Station Design Guide and Station Standards ManualCommissioned an innovative customer research program that included ethnographic research methods and in-situ focus groups to depth and determine true customer sentiment, pain points and an understanding of what they are buying rather than what we are giving them
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Principal Consultant, Leadership & PerformanceQr Ltd Jun 2008 - Feb 2009Development and implementation of performance standards. Worked with Steven Drotter (author of the Leadership Pipeline and Performance Pipeline) to assess and implement the Leadership Pipeline principles with QR Ltd. Worked directly with Executives and their management teams to train and coach them in implementation of the Leadership Pipeline through their groups.
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Manager - Customer Conection ProgramQr Ltd Jul 2007 - Jun 2008Developed and delivered the Customer Connection Program, QR's first cross-functional program, to start the cultural change of 15,000 from a process culture to a customer-centric culture. This involved cultural analysis, strategy development, program and project planning, managing delivery partners, training, coaching, high-performance team- building, influencing, networking, reporting and monitoring.
Darren Ramia-Topp Skills
Frequently Asked Questions about Darren Ramia-Topp
What company does Darren Ramia-Topp work for?
Darren Ramia-Topp works for The Industry Factory Pty Ltd
What is Darren Ramia-Topp's role at the current company?
Darren Ramia-Topp's current role is Co-Founder of The Industry Factory and Principal Consultant at NeuroPower Group applying a deep understanding of neuroscience to LEAN Manufacturing, Training, Coaching, Leadership and High Performance Team Building.
What is Darren Ramia-Topp's email address?
Darren Ramia-Topp's email address is da****@****.com.au
What is Darren Ramia-Topp's direct phone number?
Darren Ramia-Topp's direct phone number is +614375*****
What are some of Darren Ramia-Topp's interests?
Darren Ramia-Topp has interest in Science And Technology, Social Services, Education.
What skills is Darren Ramia-Topp known for?
Darren Ramia-Topp has skills like Strategy, Stakeholder Management, Leadership, Change Management, Culture Change, Management, Business Process Improvement, Customer Experience, Employee Engagement, Project Delivery, Performance Management, Continuous Improvement.
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Darren Ramia-Topp
Brisbane City, Qld
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