Darren Reddick Email & Phone Number

Proividing Security Cleared Contractors to the Public Sector

Working on a Secure Site

At the Clients discretion further details may be provided

Reengaged back into the Foreign & Commonwealth office primarily to act as senior overseas engineer on business as usual tasks & also to facilitate a global role out of a complete new infrastructure BAU work included: Overseas client liaison ensuring hardware requirements had arrived at site prior to team deploymentMoves addition & changes Server builds/ Data Migration Rack builds Detailed installation reportsVisio drawings for Site Mapping Desktop/Laptop buildsKey Project work for FCO Wider Market clients overseas (operational fault resolution)Technical Environment: HP desktop/Laptop windows XP OS/ Windows Vista/ Server 2003/ Exchange 2003, Disk net Pro, Backup Exec 10.2

Migration team member, Moving Accounts both user and Computer into new infastructure/ Floor walking |Resolving Client Issues

Responsible for Confidential Desktop DesignPrinting ArchitectureBackup Architecture Server BuildsRack Builds and Configuration Fibre Cable hot melt repairsUser account ManagementSecure cabinet designDeployment at site guideRoll out of confidential systems across sites all over the worldRouter/ Switch ConfigurationClient Consultation/ training

Responsible for leading a team supporting over 1700 users at all levelsCo-ordinated pre-roll out preparations for migration to Windows XPActed as primary interface between site managers, the team & usersProvided telephone support to resolve escalated issues for VIPs & remote usersWorked in a timely & professional manner to reduce system downtimeEducated users on various applications including Outlook e-mail functionsMaintained servers & provided back-up restores using ARC serveConducted hands-on fault resolution on printers, scanners, desktops & laptopsTechnical environment: NT4 Workstations/Servers, Windows 2000 Workstations & Laptops, Windows XP Workstations

Led a team of four staff for the migration from NT4 to XP Pro across 3000 desksHandled user queries in a professional manner & escalated major issues as required Liaised regularly with project managers regarding timescales & dates for roll-out Ensured minimum impact to the business through effective planning & organising Conducted desktop testing prior to implementation & configured e-mail / printers