Darren Romano Email and Phone Number

As a real estate professional, I understand that buying or selling a home is more than just a transaction: it’s a life-changing experience. That’s why I am dedicated to providing exceptional, personalized service for all of my clients. I take great pride in the relationships I build and always work relentlessly on the client’s behalf to help them achieve their real estate goals. My philosophy is simple: clients come first. I pledge to be in constant communication with my clients, keeping them fully informed throughout the entire buying or selling process. I believe that if you’re not left with an amazing experience, I haven’t done my job. I don’t measure success through achievements or awards but through the satisfaction of my clients.

As a Mid-Market Account Executive, I presented clients with AT&T world-class services to generate business growth and support companies in advancing goals through digital evolution and portfolio integration. Some of my key contributions included:• Leverage account analysis and consultative and solution-based selling techniques to position solutions to clients generating $500K+ in gross profit sales for 2018 ranking in the top 5 country-wide.• Recognized for outstanding performance as the Quarterly MVP Award Winner in Q2 and Q3 of 2018.

As an Account Executive, I led account management efforts for 100+ accounts including business development, growing existing accounts, proactively addressing account issues, and developing integrated solutions. Some of my key contributions include:• Spearheaded prospecting activities such as cold-calling, sales lead generation, building referral pipeline and utilizing CRM automation and funnel management tools.• Acknowledged as a Quarterly MVP Award Winner in Q1 of 2018 for outstanding performance.

As a Retail Store Manager II, I directed retail sales operations with a team of 10 Sales Representatives including strategy development, hiring and performance management, process improvement, ensuring exceptional customer experiences, training and development, and loss prevention. Some of my key contributions include:• Created a fun and energetic work environment and team to engage customers achieving a 96% customer satisfaction score.• Motivated team by delivering engaging training, meaningful coaching, and performance appraisals resulting in a 100% score YOY for the Inspired and Engaged employee survey.• Facilitated hiring management activities such as recruiting, interviewing, selection, and onboarding securing 10 new employees with a 90-day retention rate of 100%, 5 employees becoming top performers, and 3 promoted into management.• Served as a business expert leading retail sales consultants to maintain a 100% completion rate for business education averaging 70 activations per employee per year.

As an Assistant Store Manager, I managed retail sales operations with a team of 13 employees including employee development, performance management, accountability for policies and service standards, and providing education on compensation structure. Some of my key contributions include:• Provided engaged, supportive leadership to staff with coaching and skill building resulting in 2 promotions to Manager.• Developed and executed highly-effective sales strategies increasing location value 29%, increasing customer base 65%, and improving the rank from 29th in 2013 to 6th in 2014.• Acknowledged for outstanding performance with the 100% Merchandise Excellence Award and the Top Gun Award.

As a Retail Sales Consultant, I greeted a minimum of 20 customers per day and leveraged consultative selling techniques to position value of products and services achieving a top 10 rank in the district YOY out of 50 employees. Some of my key contributions include:• Recognized with the Top Gun Award and Gold Summit Award for outstanding performance.• Received the AT&T Retail Small Business Certification.