Darren Rosenberg Email & Phone Number

Phoenix, Arizona, United States

• Project Management including Change Management, Tracking and Implementation for multiple concurrent clients• Direct communication with multiple parties in order to effectively and efficiently resolve complex technical issues, including providing timely updates on all issues and projects• Analyze requirements and provide suggestions for alterations to client system requirements with internal business partners and client IT• Collaborate with all required disciplines of IT to… Show more • Project Management including Change Management, Tracking and Implementation for multiple concurrent clients• Direct communication with multiple parties in order to effectively and efficiently resolve complex technical issues, including providing timely updates on all issues and projects• Analyze requirements and provide suggestions for alterations to client system requirements with internal business partners and client IT• Collaborate with all required disciplines of IT to determine and document root cause analysis for single or multiple client facing issues and situations• Manage escalation and critical troubleshooting routines across product issues with design and development resources and expedite communication between the client and engaged points of escalation• Engage proper business unit leads and assist in outage calls with all impacted parties for Critical Incident and System Outage analysis and resolution with the internal Critical Incident Response Support organization• Handled end to end analyzation of proposed service change requests with prioritization meeting strict and tight client timelines• Create, analyze and present reporting to Senior Management, team results metrics using Siebel CRM• Strong team and independent performer, with great ability to quickly analyze complex issues and provide initial triage steps and enact sold plans for resolution• Develop and maintain documentation and process flows for internal and external facing communities to provide expedited issue resolution• Exemplary analytical support and service provided to ADP business partners, client base and associated entities• Attend Business Unit think tanks involved in shaping and gaining consistency in the manor of handling team processes• Utilize HP Sitescope to track patterns in client systems to discover timeframe for critical events Show less

• Troubleshoot reported problems, analyzing and examining logs and other supported data output, reproducing issues in-house, or collaborating with client or business partner in remote session tools• Escalate and manage critical product issues to the Development Team and facilitate communication between the customer and Development• Develop and maintain documentation and process flows for internal and external facing communities to provide expedited issue resolution• Direct… Show more • Troubleshoot reported problems, analyzing and examining logs and other supported data output, reproducing issues in-house, or collaborating with client or business partner in remote session tools• Escalate and manage critical product issues to the Development Team and facilitate communication between the customer and Development• Develop and maintain documentation and process flows for internal and external facing communities to provide expedited issue resolution• Direct communication with multiple parties in order to effectively and efficiently resolve complex technical issues, including providing timely updates on all issues and projects• Exemplary analytical support and service provided to ADP business partners, client base and associated entities• Attend Business Unit think tanks involved in shaping and gaining consistency in the manor of handling team processes• Create, analyze and present reporting to Senior Management, team results metrics using Siebel CRM• Engage proper business unit leads and assist in outage calls with all impacted parties for Critical Incident and System Outage analysis and resolution with the internal Critical Incident Response Support organization Show less

• Troubleshoot reported problems, analyzing and examining logs and other supported data output, reproducing issues in-house, or collaborating with client or business partner in remote session tools• Escalate and manage critical product issues to the Development Team and facilitate communication between the customer and Development• Develop and maintain documentation and process flows for internal and external facing communities to provide expedited issue resolution• Exemplary… Show more • Troubleshoot reported problems, analyzing and examining logs and other supported data output, reproducing issues in-house, or collaborating with client or business partner in remote session tools• Escalate and manage critical product issues to the Development Team and facilitate communication between the customer and Development• Develop and maintain documentation and process flows for internal and external facing communities to provide expedited issue resolution• Exemplary analytical support and service provided to ADP business partners, client base and associated entities• Engage proper business unit leads and assist in outage calls with all impacted parties for Critical Incident and System Outage analysis and resolution with the internal Critical Incident Response Support organization• Accept incoming support phone calls from clients and ADP business partners, owning the issues and finding resolutions• Administer and configure Citrix published applications and print abilities• Replicate client facing issues to determine the fail point of issues Show less

Greater Detroit Area

• Supervised Help Desk technicians, managed workload and project management• Provided technical support for Intel based workstations and servers• Provided Windows Domain Administration and Implementation • Windows Terminal Services and Remote Desktop experience• Citrix Metaframe XP administration, application publishing and troubleshooting• Microsoft Exchange administration and implementation• Blackberry Server installation and support• Payroll software installation… Show more • Supervised Help Desk technicians, managed workload and project management• Provided technical support for Intel based workstations and servers• Provided Windows Domain Administration and Implementation • Windows Terminal Services and Remote Desktop experience• Citrix Metaframe XP administration, application publishing and troubleshooting• Microsoft Exchange administration and implementation• Blackberry Server installation and support• Payroll software installation and Citrix implementation • Configure and administered wireless network• Configured and supported print devices and print servers• Created and maintained MS Access Help Desk database• Maintained asset management for all IT equipment• Administered UNIX printer queues and servicing accounts • Virus and malware protection and deployment• Symantec Ghost installation and configuration• Procurement of technical equipment with lease management• Purchasing of all software and peripherals• On site installs of PC’s, printers, terminals and networking equipment • Documentation of Help Desk procedures and guidelines• Manage vendor maintenance contracts for printers and software products• Help Desk support for 14 locations in 10 states, supporting over 900 employees Show less