Darren Rosenberg Email & Phone Number

Phoenix, Arizona, United States

• Project Management including Change Management, Tracking and Implementation for multiple concurrent clients
• Direct communication with multiple parties in order to effectively and efficiently resolve complex technical issues, including providing timely updates on all issues and projects
• Analyze requirements and provide suggestions for alterations to client system requirements with internal business partners and client IT
• Collaborate with all required disciplines of IT to… Show more
• Collaborate with all required disciplines of IT to determine and document root cause analysis for single or multiple client facing issues and situations
• Manage escalation and critical troubleshooting routines across product issues with design and development resources and expedite communication between the client and engaged points of escalation

• Troubleshoot reported problems, analyzing and examining logs and other supported data output, reproducing issues in-house, or collaborating with client or business partner in remote session tools
• Escalate and manage critical product issues to the Development Team and facilitate communication between the customer and Development
• Develop and maintain documentation and process flows for internal and external facing communities to provide expedited issue resolution
• Direct… Show more
• Direct communication with multiple parties in order to effectively and efficiently resolve complex technical issues, including providing timely updates on all issues and projects
• Exemplary analytical support and service provided to ADP business partners, client base and associated entities

• Troubleshoot reported problems, analyzing and examining logs and other supported data output, reproducing issues in-house, or collaborating with client or business partner in remote session tools
• Escalate and manage critical product issues to the Development Team and facilitate communication between the customer and Development
• Develop and maintain documentation and process flows for internal and external facing communities to provide expedited issue resolution
• Exemplary… Show more
• Exemplary analytical support and service provided to ADP business partners, client base and associated entities
• Engage proper business unit leads and assist in outage calls with all impacted parties for Critical Incident and System Outage analysis and resolution with the internal Critical Incident Response Support organization

Greater Detroit Area

• Supervised Help Desk technicians, managed workload and project management
• Provided technical support for Intel based workstations and servers
• Provided Windows Domain Administration and Implementation
• Windows Terminal Services and Remote Desktop experience
• Citrix Metaframe XP administration, application publishing and troubleshooting
• Microsoft Exchange administration and implementation