Responsible for managing a team of ~300 contract specialists producing order documentation (terms and conditions) for Oracle's most complex transactions, covering License, Cloud, Managed Cloud Services, Consulting and Hardware.

Operationally managing a pan European team responsible for providing technical sales quotations for Oracle's hardware products to the following regions - United Kingdom, Ireland, Eastern Europe, Mid Europe, Africa and CIS countries.

Responsible for all quotes, bookings, contracts and invoicing for all lines of business for Sun Microsystem's multi-million pound UK/Ireland business.This role is very highly pressured and time sensitive. I manage a team which is responsible from a quote being produced to an order being received from the customer, which is then booked on our systems and invoiced. This is for all lines of business for Sun UK / Ireland. The team has met or exceeded its goals or targets since I took on this role.The position involves working in a pan European team for which I manage over 50 staff based locally in Sun's UK offices and also based remotely. This has developed my management skills in dealing with local and remote based employees.Some achievements in this role have been:1. Implementation of off shoring transactional activities but creating a local support function. This achieved cost reduction whilst maintaining customer satisfaction.2. Implementation of Web based tool (now adopted globally in Sun) to improve quality of work submissions, thus improving processing time and also reducing cost.3. Introduced a work flow management system in Europe. Allows tracking of work requests and documents. Improved communication between local and remote teams and provides an audit trail.

Based in the City of London I was responsible for the delivery of service into Sun's largest financial accounts. This included managing a team of ten individual Service Account Managers.Duties including, working on key customer escalations and attending meetings with customers. Ensuring that Sun was delivering the highest level of service to our customers and that they were receiving regular service review meetings. Ensuring that our latest technology was being discussed and deployed at customer sites.

Managed a team of 6 individuals responsible for providing Remote Administration Services. Duties included:1. Ensuring that customers systems were monitored and alerts responded to as per customer Service Level Agreements. 2. Making sure that there was sufficient staff cover on a 24x7 rota.3. Ensuring that customers systems were proactively maintained to reduce downtime.4. Making sure customers received monthly reports, detailing alerts, issues and proactive recommendations.5. Attending monthly service reviews with customers to ensure they were happy with the service and build relationships to develop future opportunities. I also worked very closely with sales to develop the service. This involved developing new deliverables/services which customers could buy (for example system holiday cover), presenting to customers and assisting sales with customer proposals. This resulted in the business increasing significantly during the time I was manager of the Remote Administration Centre.

Responsible for taking the lead troubleshooting role for critical (service down situations) for Sun's enterprise accounts.Duties included:Forming a technical team as soon as a situation happened, with the aim to restore service to the customer ASAP.Utilising troubleshooting techniques (ATS) to ensure root cause was identified.Creating action plans for remedial work. Ensuring that risks were identified and contingency actions were planned.This role also had the responsibility of providing updates to Sun's senior management team and also providing clear and understandable updates to the customers senior staff.