Darren Fangonilo Email & Phone Number

Bacoor, Ph

Brooklyn, New York, United States

Social Media Management: Developed and executed social media strategies across platforms, with a focus on Instagram, to enhance brand visibility, grow the follower base, and drive engagement. Ensured that the online presence reflected the creative and community-oriented spirit of Happy Creative Dig.Content Creation and Copywriting: Produced compelling visual and written content that resonated with the audience, maintaining a consistent and appealing brand voice.Event Promotions: Led promotional social media campaigns for both virtual and in-person events, including art classes and workshops, and leveraged Instagram to maximize event attendance and engagement, contributing to the success of the offerings.Artist Outreach and Collaboration: Sourced and invited new artists to teach classes, fostering relationships with creatives who aligned with the brand’s mission. Notable achievement includes organizing a successful collaboration with Deciem (The Ordinary) for a "Take Back Friday" Watercolor Pop-up event at their Nolita location, which was celebrated for its unique experience and vibrant community involvement.Influencer Outreach: Reached out to local influencers on Instagram and TikTok to promote in-person classes and events, inviting them to participate and share their experiences. This strategy helped boost attendance and create buzz within the New York City community.Community Engagement: Managed online community interactions by responding to comments and messages, creating a positive and engaging environment that fostered strong connections with the audience.

Managing High-Level Escalations: Addressed and resolved escalated issues from utility companies, and internal teams, often requiring in-depth research, analysis, and cross-functional collaboration.Customer Relationship Management: Acted as a key point of contact for escalated cases, maintaining a professional and empathetic approach to de-escalate situations. Cross-Functional Collaboration: Worked closely with various departments, including operations, compliance, and billing to ensure that escalated cases were handled in alignment with company policies and regulatory requirements.Reporting and Analysis: Prepared detailed reports on escalation trends and case outcomes for continuous improvement.