Darren West Email & Phone Number

London, United Kingdom

London, England, United Kingdom

I work in our Sustainability Management (SuMa) team as a Product Expert in Circular Economy. My role is to work with customers, colleagues, partners, solutions teams and product owners to add the circular economy to everything SAP!

Europe

I am the product lead for launching new products and services to solve sustainability problems and build a Circular Economy, starting with plastics.

Bedfont Lakes, London

I helped SAP’s UK customers to automate and improve their order and manufacturing processes using specialist software offerings from SAP. Highlights this year were: 1 - a contract for the UK's biggest Hybris Commerce implementation in 2017, with a major consumer goods customer for a global platform for electronic ordering in 10 countries.; and 2 - with a global pharma company delivering a tailored secure platform for tracking drug logistics and manufacturing.

London, England, United Kingdom

SAP representative with Ellen MacArthur Foundation Circular Design Leadership Forum working on the challenge of how designers can tackle system change to make the world more circular and sustainable. I work with other like minded companies and EMF to drive change and action, enabled by technology. I also promote learning on circular economy topics to drive awareness of the issues.

Frimley

Responsible for professional services sales to UK Tier 1 customers. Helping major UK retailers to differentiate and get closer to their customers, plus slash time to market, by building new cloud technology using VMware products and services.

Amsterdam And Zurich

Client Services Executive for UPC and Liberty Global - Responsible for Cisco's professional services in 11 European countries supporting Europe's biggest cable company. Helped my client to reduce OPEX by 30% whilst at the same time increasing Cisco's involvement in network support and design.

Responsible for sales of Cisco consultancy and advanced services to the UK Public Sector agencies and their outsourcing partners. Grown Cisco’s consultancy revenue (Advanced Services) in Central Government by 42% year on year in FY09 and 30% growth in FY10.

Established a company offering executive coaching, sales growth consultancy and turnaround business development strategy for PLC and SME clients.

Led a team that managed the P&L for a range of existing products and launched new products to sell to the UK wholesale market. Grew overall revenue from £80m to £107m first year, then £121m second year, while maintaining average 40% gross margin by instigating a new “workshop” based sales approach with customers, sales teams and product line. Negotiated with other senior managers to agree a three year cross-divisional product strategy, sales plan, revenue, profit and volume targets, and new marketing campaigns for a key range of high-margin products to deliver over 20% annualised growth. Established and managed a new sales channel for BT Wholesale - generated £8m in new revenue streams in 18 months from WAN and Wireless LAN products.Led sales and marketing teams to create a new selling approach (“The Data Ladder”) for presenting complex new technology to existing customers. Secured £2m of new revenue as a result, and prevented migration of key customers to our competitors.

In charge of the channel marketing team who managed product launches and marketing programmes. Researched and launched 12 new products and variants, and generated over £20m of orders. Worked on a pan-BT initiative with other marketing teams to introduce the ICT agenda to our corporate customers, supported by national advertising campaigns. Raised awareness of BT’s capability and improved BT Wholesale’s customer satisfaction by an average 2%.Designed and implemented a new Annual Sales Plan to promote sales of higher margin products. My new format was readily accepted by the sales force and enabled the Division to achieve the Annual Budget and reduced operating costs by £100k. Designed and ran a programme of customer workshops that improved customers’ understanding, increased customer satisfaction, and identified £800k of new revenue.

Won a global outsourcing contract worth £7.6m for LAN, WAN, desktop hardware and software – a first for BT Wholesale, winning the prestigious BT “Directors Club” award.Managed the implementation of the contract by system engineers, technical support, 24/7 customer service teams, software and hardware engineers, buyers and finance people across 40 countries to an agreed Service Level Agreement.Developed relationships with AT&T’s outsourcing division to provide UK support to complex international bids. Developed pricing tools to increase speed of response. Won bids for £2m.

Led a team of 12 sales specialists and sales engineers based in the City of London. Built relationships with sales teams in Tokyo, Hong Kong, Geneva, New York and Frankfurt to support international bids. Secured orders worth more than £9m from Nomura, Industrial Bank of Japan, UBS and Credit Suisse.

Responsible for business development with Japanese clients such as Nomura, Mitsubishi and Toshiba. Managed P&L for contracts worth over £10m.

Pre and Post-sales System Engineering, Bid Management and Account Sales Support roles.

Marketing Manager. Lived and worked in Tokyo marketing IT products and outsourcing. Learnt fluent Japanese.

Various roles including analysis of European advertising strategy for Lever Brothers.

Circular Economy Masterclass, Circular Economy

Dip.Mktg, Marketing

Ba Hons, 2:1 / Ma, Engineering, Economics & Management

Sponsored by Unilever Plc

Post-Graduate Studies, Diploma - Japanese And International Marketing

Japanese Language