Darren Graham Email & Phone Number

Phoenix, Az, Us

United States

- Led modernization effort that enabled supported team to become the top producer of FY 2023.- Built in-house CRM tool from scratch on Monday.com to map operations and drive efficiency.- Created tracking system to handle customer service escalations and coordinate communications between team members.- Served as escalation point for customer service issues with responsibility for successful resolutions.- Worked business decision makers to identify business blockers and trends and recommend solutions to mitigate future problems. - Lead Trainer and mentor for administrative support staff.

- Facilitating spouse's educational culmination and career genesis. - Create and implement polices to ensure domestic tranquility.- Manage monthly OPEX budget to cover fixed costs and changing financial priorities.- Active participant in executive council responsible for CAPEX approvals.- Oversee training program to ensure educational milestones are met.- Retain ultimate responsibility for producing emotionally stable and productive community citizens.

Dallas/Fort Worth Area

The mission of TXICR was to empower people to be a force for good in their communities and make decisions that will promote their own personal development and well-being. While disputes exist that cannot be resolved solely by negotiation, the legal system is clogged with cases where issues were escalated too high too quickly leaving devastated relationships in their wake. It was built on the belief is that a general increase in practical conflict resolution skills will have a profound positive affect on homes, neighborhoods, and communities.

Forney, Tx.

This was a small family business that is designed to provide employment to my autistic son once he graduated from high school. We were recycling precious scrap metals but were also researching an improved refining system that will allow the collection of residue metals that are currently economically unfeasible to gather by current methods.

Dallas/Fort Worth Area

I built and maintained a strong network of escalation points within Microsoft to leverage when established support paths fail and critical solutions are needed. I also drove the creation of strong alternatives with customers and Microsoft when traditional negotiation routes were at impasse. • Served 3 years as regional group lead for all Windows related escalations within North and South America.• Managed global Windows 10 RS2 rollout and the multi-directional flow of information between field sellers, team management and the Product Group.• Provided formal negotiations training to regional management and peers.• Responsible for negotiation of key security priorities with significant global impact to customers. • Created global escalation processes for Microsoft customers dealing with Spectre/Meltdown escalations and those seeking support extensions for Windows 10 1511 and 1607.

Greater Minneapolis-St. Paul Area

I served as a trusted business adviser providing valuable guidance around optimization of Microsoft investments through quality Service Delivery Management. I also worked to identify and surface key customer initiatives within Microsoft to ensure correct prioritization of solutions for blocking issues and delivery of solutions. • Served as account manager for a Fortune 5 company for 3 years facilitating communications between multiple levels of management and Microsoft decision makers.• Negotiated significant YoY revenue growth over multiple years helping increase investment in Microsoft solutions.

Doctor Of Law - Jd, Alternate Disptue Resolution, Cum Laude

Bachelor Of Arts - Ba, Cultural Anthropology

Cultural Anthropology is the study of how we define our identity, both as a group and individually. That understanding allows us to build.