Darren Hammond Email and Phone Number

Bombardier IT support was outsourced to CGI. I continue to provide technical support for Macon Air Center while supporting all Bombardier Aerospace employees worldwide. I support all local IT assets as well as cameras, door security, voicemail, telephone and PBX systems for the Macon facility.• Member of the Transition Team that documented and implemented the handoff of IT support from Bombardier to CGI for the three Commercial Aircraft Centers.• Provide top level support for all Commercial Aircraft specific IT issues.• Member of multiple Projects to update BCAS IT infrastructure and standardize it with the rest of Bombardier Aerospace.• Earned a reputation for handling issues that arose and keeping projects on time.

Provided first-level technical support for Macon Air Center while supporting other BCAS employees throughout the U.S. Troubleshot hardware, software and connectivity issues for servers, clients and terminal services users. Additionally supported 3 servers as well as the cameras, door security, voicemail, telephone and PBX systems for the Macon facility. • Independently evaluated and implemented the open source Xibo Digital Sign System to replace a commercial DSS and saved thousands of dollars annually in licensing fees.• Researched and implemented Symantec Endpoint Protection as a replacement for CA eTrust for all of BCAS.• Saved thousands of dollars annually by providing installation, troubleshooting and repair of all in-house data and voice wiring.• Earned solid reputation for resolving issues and providing exceptional customer service.• Assisted users with procedures for setting up conference calls, web meetings, new accounts and voicemail.• Provided special assistance to key departments including Administration, Planning, Operations, Materials and Training.• Leveraged extensive experience in multiple operating environments including networking, telephony, servers and desktop support.• Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.

Promoted to System Engineering and transferred to Georgia when SkyWest expanded nationwide with the purchase of Atlantic Southeast Airlines. Provided first-level technical support for ASA Maintenance Facility, while supporting other ASA and SWA employees throughout the United States. Handled issues with hardware, software and network connectivity for servers, clients and Citrix users, while supporting 7 physical and 4 virtual servers at the Macon facility. • Developed and implemented the use of Windows SteadyState on strategic frontline systems, saving licensing fees on Altiris Protect.• Setup the repair depot that handled all eastern locations outside of Atlanta for both airlines.• Created and maintained the ASA and SWA Ghost images used for system deployment nationwide.• Researched and implemented Microsoft DFS to synchronize system images, applications and drivers among the main locations of both airlines.• Created the custom WinPE disk used by all of SkyWest Support for system deployment and repair.• Ordered all new Dell systems for ASA and some of the systems for SWA.• Researched, created and tested the package used by both airlines for MS Office 2007 deployment. • Earned a reputation for taking on and handling special projects.

Provided support for desktops and servers used to support a regional airline and its users throughout the West and Midwest.• Creation of base images and deployment of company PCs• Troubleshooting and repair of company PCs• Maintain inventory of computers• Assist fellow employees with their technology related problems• Dell Premier Certified