Managing a team responsible for the “Know your Intermediary” process for our third party partners who refer Motor and Personal Loans.Tasks include:• Lead, Manage & coach team members• Undertake all checks ascertaining applicants hold the necessary licences (ACL, ACR) to engage in credit activities• Manage the Accreditations database of brokers accredited• Undertake QA on applications processed• Building relationships with internal stakeholders and external business… Show more Managing a team responsible for the “Know your Intermediary” process for our third party partners who refer Motor and Personal Loans.Tasks include:• Lead, Manage & coach team members• Undertake all checks ascertaining applicants hold the necessary licences (ACL, ACR) to engage in credit activities• Manage the Accreditations database of brokers accredited• Undertake QA on applications processed• Building relationships with internal stakeholders and external business partners• Identify and implement process improvements• Provide internal stakeholders with information regarding training completion rates of brokers who have applied for accreditationKey Achievements:• Part of the Project Team involved in the creation of the Accreditations database in Salesforce• Transition of the training platform to a new vendor• Improved the training completion rates of broker applications from 60% to 80% in five months Show less

Mortgage Services New Initiatives The New Initiatives Team provides support to four sites nationally.Tasks include project work, building relationships with internal stakeholders and providing subject matter expertise in new processes.Projects/initiatives I've been involved in include:The successful migration of $2.5b worth of loans purchased by the BankUndertaken a business continuity review of the end to end Home Loan ProcessImplementation of the National Credit… Show more Mortgage Services New Initiatives The New Initiatives Team provides support to four sites nationally.Tasks include project work, building relationships with internal stakeholders and providing subject matter expertise in new processes.Projects/initiatives I've been involved in include:The successful migration of $2.5b worth of loans purchased by the BankUndertaken a business continuity review of the end to end Home Loan ProcessImplementation of the National Credit Code (NCPR) within Mortgage ServicesImplementation of a tracking system for Maintenance Items received in Mortgage Services (CHLM) Show less

Managed the Documents Custody & Maintenance, and Finance Settlements & Aftercare areas. Both Areas had approx 80 FTE. Responsibilities of the role were:To meet to agreed service levels by effective use of resources.Seek to identify opportunities to improve performance and efficiency. Ensure all compliance/risk requirements met. Lead, manage and develop team membersKey AchievementsSuccessful implementation of Lean/Six Sigma methodologies with WIP… Show more Managed the Documents Custody & Maintenance, and Finance Settlements & Aftercare areas. Both Areas had approx 80 FTE. Responsibilities of the role were:To meet to agreed service levels by effective use of resources.Seek to identify opportunities to improve performance and efficiency. Ensure all compliance/risk requirements met. Lead, manage and develop team membersKey AchievementsSuccessful implementation of Lean/Six Sigma methodologies with WIP levels reduced from 3 weeks to one week or less. Packet delivery improvement from a SLA of 24 hrs to a turnaround time of 95% of requests delivered within 2hrs. Show less

Loans Processing Group Vic Undertook a number of Team leader roles in the Centre. Areas include:Documents CustodySearching and RegistrationStamping Finance SettlementsDischarge SettlementsKey Achievements:Documents CustodyImplemented changes to processes which enabled greater transparency in relation to the unsealed and reopened reports. Reviewed and set realistic targets for the sealing of packets which team members could work towards… Show more Loans Processing Group Vic Undertook a number of Team leader roles in the Centre. Areas include:Documents CustodySearching and RegistrationStamping Finance SettlementsDischarge SettlementsKey Achievements:Documents CustodyImplemented changes to processes which enabled greater transparency in relation to the unsealed and reopened reports. Reviewed and set realistic targets for the sealing of packets which team members could work towards. Searching and RegistrationSuccessfully oversaw the smooth transition of changes to the searching and lodging processes with the Victorian Land Titles Office going to an electronic record system. This changed the way title searches were ordered as well as the way documents needed to be lodged for registration.StampingImplemented process improvement in the way work was stored which allowed the work to be tracked and location identified easily. Project Team March to August 2004Seconded to a team involved with the successful implementation of process improvement in document generation. Tasks involved included understanding and implementing Lean/Six Sigma methodologies, mapping of processes, creation of floor plans and coordination of movement of PC's, printers & phone lines, facilitating idea generation sessions, collating and interpreting data, creation of ACCESS database and creating macros for EXCEL spreadsheets. Show less