Darren Zaitlen Email & Phone Number

Delavan, Wisconsin, United States

• Process customer inquiries via email and phone including orders, quotes, & general inquiries for Hypro/Shurflo and Pro divisions.
• Assist management with tasks and reports, as needed.
• Utilizing Salesforce, SAP, and Microsoft Office to provide an exceptional customer experience.
• Help train new hires.
• Working as a temp.

• Processed customer requests via email quickly and efficiently. This included orders, quotes, returns, parts identification, general inquiries, purchasing and billing issues, and more.
• Worked primarily with high touch Amusement customers (Disney, Six Flags, SeaWorld, Universal Studios, etc.)
• Assisting with Cruise customers (Carnival, Norwegian, Holland America, Princess).
• Completing daily reports – Custom Parts Report, All Lines Closed, etc.
• Managing high touch accounts – Universal Studios Orlando and Disneyland Resorts. Both accounts had 500-600k sales in 2021 and in 2022 both accounts eclipsed $1 million in sales.
• Left to pursue self-employment and moved from IL to WI.

United States

• Processed customer requests via email quickly and efficiently.
• Completed daily reports.
• Managed Pleasant Valley account – Processed all quotes, orders, parts identification and created processes so team members could assist with their requests.

Addison, IL

• Processed customer requests from various email queues quickly and efficiently. This included orders,quotes, returns, parts identification, general inquiries, purchasing and billing issues, and more.Averaged around.
• Utilized Microsoft Office, Salesforce and Adobe Acrobat to assist customers and fellow employees.
• Monitored email boxes: IServe, Avendra, Carnival Cruise Lines, Disney, Aramark.
• Worked in ShipServ to manage our cruise line customer’s quotes and orders while also utilizingcustomer portals to create shipping labels and following their specific guidelines.
• Trained new hires on processing web orders and creating training documents.
• Q2 VIP Award Winner.

Lombard, IL

• Fulfilled requests through Salesforce from various branches of the business
• Managed Syneos Health High Touch Account: Customer Service, Quoting, Order Creation, OrderProcessing, Document Prep.
• Created orders in various Staples systems and processed billing for customers.

Elgin, IL

• Processed orders for twelve high volume production centers in the United States.
• Daily goal was 100 orders per day with less than six errors. My average was 120-200 per day with 1-2errors per month.
• Recognized for being fast, efficient, and accurate with order entry.
• Coordinated retail and contract print orders and their delivery.
• Utilizing various systems: Solution Builder, FlightDeck, Noosh, NowDocs, ProCure, SunRise/AS400,Kana, Workfront, and Media Manager.
• Managed the central order email box.

St. Charles, IL

• Provided exceptional customer service and increasing the amount of positive customer satisfactionsurveys.
• General packing and shipping duties.
• Worked with managers to create a better work environment
• Utilized technology and printing equipment to complete various jobs in a timely manner.
• Closing the store - Managing the shop alone, completing all jobs, assisting customers, making surepickups were completed, cleaning the store, balancing the registers in the cash office, and creating apositive shopping.

Schaumburg, Illinois, United States

Mchenry, IL

• Driving sales in both the Easy Tech and Copy Center departments, and coaching teams to achievebudget goals.
• Running the store when the general manager was not present.
• Following up with associates and making sure store operations were running smoothly.

Bloomingdale, Illinois

• Opening and closing store, handling money and counting the safe, assessing sales data, receivingdeliveries, and making sure product is accounted for white creating an effective buying environmentfor customers.
• Being the MOD and managing store operations on the sales floor.
• Coaching associates on ways to improve and creating positive energy so associates have fun while theycomplete their work.

Naperville, IL

• Assisted customers with their inquiries and purchases.
• Responsible for receiving shipments, stocking, and assisting with inventory.
• In charge of all cycle counts, zero balance walks, and making sure all product counts are accurate forboth customers and other employees.
• Recognized as the best inventory associate in the district
• Provided exceptional customer service and responsible for customer service satisfaction score (CSAT).
• Achieved Platinum Customer Service Medal

Ma, Psychology

Certificate in Psychological Testing completed; Completed thesis studying the effects of confederate gender on conformity and tested to.

Bachelor Of Science, Psychology

Activities and Societies: Anime Club, WCCX (radio station), as well as a member of the National Psychology Assocation, Psi Chi.I completed.

Education record