Darren Low Email & Phone Number

Toronto, Ontario, Canada

Led a multi-faceted CEO sponsored initiative which looked to launch a national residential moves program aimed at delivering a centralized customer experience when moving with Bell. Awarded BCE’s Excellence and Innovation Award twice for the successful execution of the Move Valet program for two key regions (Ontario/Quebec and Atlantic Provinces) and nominated for the BCE’s highest honour.Planned and designed the data framework required for reporting and backend data for the Move Valet project while managing several cross-functional teams.Executed customer facing campaigns and implemented internal strategies to enhance the experience for call centre, field technician, and move customers.Identified and discovered opportunities for process improvement by conducted deep-dives utilizing multiple databases in SQL.Led in data discovery and fixing pre-existing logic to help implement new strategies imposed by business and provide extra man-power to remove roadblocks.Built a net new blended base table that combined outbound and inbound agent information which served as a basis for building agent compensation and multiple ad-hoc reports for operations.Participated in deck building and reviewing progress with key executives on a regular basis.Manage the development, reporting, and visualization of multiple metrics for the move valet program from conception to production.Developed and designed mapping for a new call back process as part of the Bell’s digital initiative.

Toronto, Ontario, Canada

Tested and refined new forecasting methods through R Studio to discover future shortages of approximately $1 Million in multiple products, later utilizing this method as a basis for purchasing on other products.Investigated the inventory impact of product launch and developed a supply chain strategy with forecasting. This helped launch a new receiver and remote from a supply chain perspective.

Toronto, Ontario, Canada

Patiently developed visual and digital solutions using MicroStrategy and SQL to better respond to reporting questions that arise leading to a streamlined request process.Led the end-to-end creation of a daily report through SAS based on the requirements communicated by stakeholders in order to view Canada-wide data on IoT trackers.Managed and supported stakeholders on business issues while developing data-driven recommendations

Fort Mcmurray, Alberta, Canada

Became one of the top two performers in measurable performance indicators by exceeding sale targets by 150% in the store after a single month of employment.

Fort Mcmurray, Alberta, Canada

Provided adaptability for the restaurant by learning new roles on the spot. This allowed managers to be more flexible during peak periods. Leading to an increase in difficulty and importance of task at hand.

Fort Mcmurray, Alberta, Canada

Established trust and respect by surpassing supervisor expectation of tasks through organization and time management while pushing the team to complete the task in a safe and efficient manner.Minimized incoherence between a group of five members by providing a leadership style that respected and trusted in the ability of my peers and fully communicating tasks in a transparent method. This led to reduced arguments and allowed the group to be more productive.

Fort Mcmurray, Alberta, Canada

Refined a trainee’s proficiency through patience and clear communication by walking through the steps while providing the necessary tools to help them learn and succeed on the job.Created a one-on-one personalized relationship with customers by remembering names and how they preferred their coffee.

Fort Mcmurray, Alberta, Canada

Helped a student achieve 90% + on her Royal Conservatory of Music exam through creating custom learning plans, motivating and providing the support and feedback she needed. Reignited a student’s interest in piano by adapting to his goals and patiently convincing him to utilize a plan that helped him exceed his expectations.

Fort Mcmurray, Alberta, Canada

Demonstrated composure in a fast-paced environment by maintaining a level of dependability and quality in preparing and presenting the order to the customer.

Bachelor Of Commerce (B.Com.), Business Technology Management / Operations And Logistics

Education record