Darrett Woon Email & Phone Number

New York City Metropolitan Area

• Developed a fully functional CRM system from inception, spearheading the entire development life cycle, conceptualizing the architecture, and implementing robust features to streamline business processes and enhance.
• Implemented Mixpanel to optimize data collection processes, thereby enhancing efficiency and precision in obtaining vital insights.
• Revamped and A/B tested the user onboarding process, yielding a significant 4% surge in signup completion.
• Implemented push notifications, leading to an impressive 47% increase in user return rate.
• Evaluated the suitability of product features for the US market through customer interview focus groups and user experience research testing.

Sherman Oaks, CA

• Significantly enhanced the overall efficiency and reliability of the software by overhauling the bug resolution process and eliminating a backlog of over 200 issues.
• Enhanced more than 5000 daily real estate posts by utilizing SQL to update and refine the bathroom details in property listings.
• Revamped and optimized the production request process, reducing the turnaround time from 4 days to just 1 day.

Culver City

• Spearheaded diverse initiatives within an innovative startup to monetize online fanbase and supporters through targeted connection development and sharing.
• Conducted user interviews and research to establish a tier system, resulting in a 2% increase in the sign-up rate..
• Pioneered the development that enabling influencers and their followers to engage through text, video chat, and calling, resulting in a daily revenue increase of $4500.

Hollywood

• Successfully created a platform to track each consumer’s spending to transform it into scores for rewards.
• Develop and oversee comprehensive product requirements documents, encompassing roadmaps, product plans, specifications, user journeys, and use cases. Manage manuals, feature planning/backlog, and utilize these.
• Oversaw creation and launch of reporting and analytics dashboard for both internal stakeholders and external clients
• Instrumental in developing and launching proprietary software to expedite cashback for purchase.

Torrance, CA

• Managed the B2B and consumer product launch and roadmap, coordinating with marketing and retail partners for seamless execution.
• Effectively collaborated within the production team; gathered requirements, defined scope, and timeline, and led web projects.
• Managed workflow with JIRA, applied in-house CMS to optimize online content and updated stakeholders to report project status and KPI.

El Segundo, California, United States

• Acted as the primary point of contact for the online assets of a prominent national B2B provider specializing in business information and solutions across diverse industries.
• Effectively oversaw 32 websites concurrently, achieving an average of 7 website launches per month through strategic feature prioritization, meticulous sprint planning, and comprehensive requirements gathering.
• Proficiently steered project workflows using JIRA, harnessed SalesForce to enhance online content, and regularly updated stakeholders on project progress and key performance indicators (KPIs).
• Collaborated with real estate agents to develop and implement effective go-to-market and marketing strategies, resulting in a revenue increase of $40 per account.

Fremont, California

• Managed and developed client relationships by providing stellar customer service
• Managed day-to-day operations with efficiency in all duties
• Processed multiple orders on-time
• Assessed customers’ requirements and provide input
• Ensured customers were knowledgeable on use of product
• Conducted interviews of job applicants and evaluate candidates

• Prepared waiters’ job duties daily
• Gained a reputation for being a team-player by providing exceptional customer service, using initiative, and demonstrating outstanding work ethics
• Assisted guests in planning their activities

• Prepared written letters, reports and forms for five sports clubs in a timely manner.
• Provided presentations about sports clubs at weekly meetings.
• Perfected time management and planning skills by successfully maintaining full-time academic status while working 20 hours a week.
• Answered phones/email inquires made by club presidents and members.
• Acted as a liaison between club presidents and Sports Club Managers.
• Supervised over 100 practices and over 20 competitions.

• Provided sales information to managers on a daily basis
• Trained new employees
• Exceeded sales goals by at least $200 daily
• Fulfilled sales over the phone, online, and in-person
• Ensured customers were knowledgeable on use of product
• Regularly assisted in other departments