Darrett Woon Email & Phone Number

New York City Metropolitan Area

• Developed a fully functional CRM system from inception, spearheading the entire development life cycle, conceptualizing the architecture, and implementing robust features to streamline business processes and enhance overall efficiency.• Implemented Mixpanel to optimize data collection processes, thereby enhancing efficiency and precision in obtaining vital insights.• Revamped and A/B tested the user onboarding process, yielding a significant 4% surge in signup completion.• Implemented push notifications, leading to an impressive 47% increase in user return rate.• Evaluated the suitability of product features for the US market through customer interview focus groups and user experience research testing.

Sherman Oaks, Ca

• Significantly enhanced the overall efficiency and reliability of the software by overhauling the bug resolution process and eliminating a backlog of over 200 issues.• Enhanced more than 5000 daily real estate posts by utilizing SQL to update and refine the bathroom details in property listings.• Revamped and optimized the production request process, reducing the turnaround time from 4 days to just 1 day.

Culver City

• Spearheaded diverse initiatives within an innovative startup to monetize online fanbase and supporters through targeted connection development and sharing. • Conducted user interviews and research to establish a tier system, resulting in a 2% increase in the sign-up rate.. • Pioneered the development that enabling influencers and their followers to engage through text, video chat, and calling, resulting in a daily revenue increase of $4500.

Hollywood

• Successfully created a platform to track each consumer’s spending to transform it into scores for rewards. • Develop and oversee comprehensive product requirements documents, encompassing roadmaps, product plans, specifications, user journeys, and use cases. Manage manuals, feature planning/backlog, and utilize these documents to assist the Scrum Master in facilitating efficient Scrum rituals.• Oversaw creation and launch of reporting and analytics dashboard for both internal stakeholders and external clients• Instrumental in developing and launching proprietary software to expedite cashback for purchase.

Torrance, Ca

• Managed the B2B and consumer product launch and roadmap, coordinating with marketing and retail partners for seamless execution.• Effectively collaborated within the production team; gathered requirements, defined scope, and timeline, and led web projects. • Managed workflow with JIRA, applied in-house CMS to optimize online content and updated stakeholders to report project status and KPI.

El Segundo, California, United States

• Acted as the primary point of contact for the online assets of a prominent national B2B provider specializing in business information and solutions across diverse industries. • Effectively oversaw 32 websites concurrently, achieving an average of 7 website launches per month through strategic feature prioritization, meticulous sprint planning, and comprehensive requirements gathering.• Proficiently steered project workflows using JIRA, harnessed SalesForce to enhance online content, and regularly updated stakeholders on project progress and key performance indicators (KPIs).• Collaborated with real estate agents to develop and implement effective go-to-market and marketing strategies, resulting in a revenue increase of $40 per account.

Fremont, California

•Managed and developed client relationships by providing stellar customer service•Managed day-to-day operations with efficiency in all duties•Processed multiple orders on-time•Assessed customers’ requirements and provide input•Ensured customers were knowledgeable on use of product •Conducted interviews of job applicants and evaluate candidates

•Prepared waiters’ job duties daily•Gained a reputation for being a team-player by providing exceptional customer service, using initiative, and demonstrating outstanding work ethics•Assisted guests in planning their activities

•Prepared written letters, reports and forms for five sports clubs in a timely manner.•Provided presentations about sports clubs at weekly meetings.•Perfected time management and planning skills by successfully maintaining full-time academic status while working 20 hours a week.•Answered phones/email inquires made by club presidents and members.•Acted as a liaison between club presidents and Sports Club Managers.•Supervised over 100 practices and over 20 competitions.

•Provided sales information to managers on a daily basis•Trained new employees•Exceeded sales goals by at least $200 daily•Fulfilled sales over the phone, online, and in-person •Ensured customers were knowledgeable on use of product •Regularly assisted in other departments