Managed over 100 case inquiries weekly to ensure efficiency and customer satisfaction. Actions taken were often determined by federal regulation for compliance. Developed an efficiency system of maintaining digital and hard copy employee records relating to performance. Compiled team and department data for operational and efficiency research. Manage and input employee records in HRConnect, and created a system for evaluation, and promotional inputs.

Successfully achieved the sales projections established by leadership. Used customer service and affirmative sales tactics to achieve our goal. Manage day to day operations. Set goals and strategies to achieve them. Created and executed new policies and procedures to provide for efficient ways to complete money and supply orders, maintaining functioning equipment, and updating associate training and employment records. Host quarterly meetings with managers and associates, around upcoming… Show more Successfully achieved the sales projections established by leadership. Used customer service and affirmative sales tactics to achieve our goal. Manage day to day operations. Set goals and strategies to achieve them. Created and executed new policies and procedures to provide for efficient ways to complete money and supply orders, maintaining functioning equipment, and updating associate training and employment records. Host quarterly meetings with managers and associates, around upcoming deadlines, events, and new policy changes. Also attended and participated in weekly meetings with senior management. Created and submitted new weekly schedules for the team for senior management approval. Managed payroll daily to reduce overages, or use any excess time given for any assigned task. Conducted various weekly, monthly, and quarterly reports and audits to ensure all requirements were being met. Show less

Managed customer engagement by means of team support. Provide problem resolution anytime when necessary, and provide coach for further successful engagements. Reviewed previous customer service feedback from surveys, to develop new tactics to provide excellence. Managed and arranged employee training and development. Point of contact for operational efficiencies for money and supply orders and cataloging and approving received inventory. Perform regulatory audits to maintain a sound operation… Show more Managed customer engagement by means of team support. Provide problem resolution anytime when necessary, and provide coach for further successful engagements. Reviewed previous customer service feedback from surveys, to develop new tactics to provide excellence. Managed and arranged employee training and development. Point of contact for operational efficiencies for money and supply orders and cataloging and approving received inventory. Perform regulatory audits to maintain a sound operation. Managed departmental products through proper placements. Managed projects by utilizing Gantt and PERT charts. Ensure that all projects were completed timely and efficiently. Show less