Darrick Brisbin Email & Phone Number

Kansas City, Mo, Us

Kansas City, Missouri, United States

Recruited to develop deposit growth at multiple banking centers, ensuring that day-to-day operations ran efficiently and to the set standards by facilitating effective communication across multiple departments and driving the implementation of strategies. I oversee establishing and implementing a team-based customer service satisfaction improvement and developing staff training that integrates sales growth and team-building activities resulting in increased staff proficiency, reaching product goals, and satisfied customers.-Exceeded growth calls with business development efforts, increased customer satisfaction rating and improved product awareness by developing positive customer/bank relationships.-Educated customers on emerging bank technology, products, and services; increased customer satisfaction rate by creating a weekly campaign to educate customers on services and products.-Developed and implemented a business development strategy that will result in an increased number of accounts and commercial loans that improve the bank’s overall customer engagement.-Reached product goals by increasing deposits and new households enhancing customer relations and providing branch team with effective communication and support.

Kansas City, Missouri, United States

Create market specific business development strategies and activities to grow market share by developing new household and business relationships to ensure office budgets are met.Assemble and lead a knowledgeable team that displays effective sales techniques including, however not limited to, utilizing open ended questions, active listening, and comprehension skills, overcoming objections, and closing.Understands the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates.Properly identifies customers on every interaction using established guidelines and procedures.customer-focused and able to convey information in an enthusiastic and positive manner and commercial lending, treasury management and financial advisors.Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers. Enthusiastically educates customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc.

Kansas City, Missouri Area

Selling Bank products, services, and developing positive customer/Bank relationships. Opening all types of new accounts. Responding to in person and/or phone customer inquiries. Process ATM cards, MasterCard & Visa Accounts. Perform all required account maintenance.Plan teller scheduling and supervise the work/activities in the facility.Supervise the teller area and assist the tellers as needed, including opening a drawer. Assist with the training of new employees and provide continuing training for current employeesAssist Banking Center Manager in goal settingPerform surprise audits on tellers and vault

Kansas City, Missouri Area

• Maximize the customer’s experience during interactions while executing Commerce Bank’s expectations and assist in meeting the branch team’s goals• Obtain and evaluate customer information and develop recommendations to match and satisfy customer needs• Promote Commerce Bank’s products and services based on customer’s needs• Effectively leverage sales process within customer interactions, cross-selling and referral skills• Generally, handle sales interactions while occasionally handling service transactions• Process customer transactions, balance, and safeguard against fraud• National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.

Warrensburg Missouri

Contacts customers, businesses, community and civic organizations to promote goodwill and generate new businessInterviews customers to obtain information and explain available financial services. Explain, promote and sell bank's products and services inside and outside the bank officeTake loan applications; quote rates and close loans with customersResponsible for adherence to banks operational compliance, security policies, and state and federal lawsResponsible for coaching, counseling, and motivating staff, train staff in customer service, banking procedures and salesPrepares staff performance evaluations and sets goalsInsure an engaging and positive customer experience and effective resolution to customer issuesParticipate in hiring, training and coaching of new associates

Warrensburg Mo

Provide excellent customer service and customer communication skills.Make sure sales goals are meant monthly.Supervise Bank Tellers and ensure they are meeting there sales goals.Open and maintain customers’ accounts.Advertise bank products on low budgets.Preform customer care calls so the customer is aware of their accounts.Perform out bound marketing to businesses to advertise banking products.Build great customer relationships

Richmond Missouri

Provided excellent customer service and maintained customer satisfaction.Employed security measures to ensure funds were not compromised.Received cash and checks for deposit, verified amounts, and examined checks for endorsementEntered customer transactions data into computer and issue computer-generated receipts to memberCashed checks and disbursed money after verifying signatures, endorsements and member account balancesCollected loan payments and placed holds on accounts for uncollected funds, according to organizational proceduresOrdered daily supplies and balance daily cash to verify accuracy.Explained, promoted and sell bank products and servicesPost night and mail deposits, payments and requests received in mail on a daily basisVerified identification and rights to utilize facilities, as well as validity of credit cards and checks

Bachelor'S Degree, Marketing/Marketing Management, General, Senior

Associate'S Degree, Business/Commerce, General

High School, General Studies

Activities and Societies: FFA