Darrick Wright Email & Phone Number

Tupelo, MS, US

Washington, D.C., US

• Full-Time Temporary Appointment*
• Provide information and assistance via the IT helpdesk. Troubleshoot and provide guidance on technical program problems which can be completed over the telephone. Assist with web access issues. Provide information and.
• Act as a technical expert in solving more complex system problems. Provide in-person trouble-shooting assistance with non-routine or more complicated issues which cannot be resolved via telephone.
• Customize programs for local needs. Prepare and maintain documentation on local programs, creating user cheat-sheets or forms, as applicable. Provide end-user training.
• Create user accounts and maintain associated documentation.
• Advise managers and users on types of specific information that can be readily extracted from existing files. Develop procedures and standards for data entry to ensure validity of the data.

Fulton, MS, US

• Check current government IDs of test candidates; set up the test work stations for proper examinations.
• Troubleshoot basic computer issues and Canvas login issues from students.
• Utilize software such as Banner, Canvas, RegisterBlast, NetControl2, Excel, and Word.
• Completed and passed ACCUPLACER Certificate of Test Administration; Proctor ACCUPLACER exams.
• Monitor and proctor all testing activity.
• Maintain confidentiality, integrity and availability at all times.

Jasper, AL, US

• Responsible for leading, supervising, training, monitoring and scheduling switchboard staff.
• Kept staff informed of changes, campus events, rules, regulations, etc.
• Answered high volume of inbound calls and maintained a response rate swiftly in accordance with established policy using tactfulness, professionalism, and composure.
• Listened to caller and attempted to provide positive answers for the caller and gather enough information to properly transfer calls to the appropriate person or department in a timely manner.
• Operated various standard office machines, which include personal computer, various software, fax, calculator, phones, photocopy machine, and shredding machine, etc.
• Able to understand, and execute complex written and verbal instructions.

Dallas, TX, US

• Machine Operator [Buried Service Wire Group] (Chelsea, AL: 2017)
• Bury service wires such as copper wires, fiber optics cables and DirecTV coaxial cables to meet requirements of various telecommunications applications; setting DirecTV poles as necessary.

Dallas, TX, US

• Electronics Technician [Wholesale Customer Maintenance - Network Operations Center (NOC)] (Birmingham, AL: 1999 – 2016)
• Remotely tested and troubleshot AT&T circuits; rapidly solving problems to ensure minimal downtime.
• Created, opened, resolved and closed trouble tickets using AT&T ticketing systems.
• Collaborated with clients’ maintenance technicians in testing circuits to determine and locate troubles occurring on varieties of equipment.
• Provided front-end customer service to telecommunications companies leasing AT&T services and circuits.
• Analyzed circuit engineering to determine whether it met customers’ requirements; implementing design changes, as necessary.

Associate'S In Applied Science, Electronic Engineering

Some College Coursework Completed, Computer Science And Cyber Defense

Technical Certificate, Computer Electronics