Darricka D. Green, Mph, Ches Email & Phone Number

Montgomery, Al, Us

Bureau of Family Health Services

Alabama, United States

• Educate business owners and community members on program-specific regulations • Manage, Inspect, and Regulate approximately 1000 registered facilities according to the Alabama Department of Environmental Management Administrative Code • Develop process instructions and response scripts to streamline communication with external users and stakeholders• Serve as the Scrap Tire program liaison working with the programming team to finetune workflows to improve the efficiency and effectiveness of internal operations• Effectively manage ongoing compliance concerns with facilities which resulted in resolution of concerns and development of short-term remediation plans • Collaborate with other sections and divisions within the Department to apply a team approach to resolving compliance concerns• Train new team members on the regulatory and operational components of the Scrap Tire Program• Foster relationships with county and out-of-state businesses, officials, and government agencies• Improve accuracy of program records through completing compliance inspections and file reviews utilizing internal and external tools such as county GIS systems, Google Earth, etc.• Increase the use of the AEPACS database for permitting and reporting actions to support the Department's transition to digital operations by providing database-specific and general technical support for external users to assist with registration and permitting requirements• Work with the Scrap Tire team to revise the program's permit and registration templates • Complete annual training (HAZWOPER, Diversity, Threat Advice)• Successfully registered previously non-responsive facilities• Corrected site coordinates for over 100 facilities to improve the accuracy of the program database and external user maps and resources.

Selma, Alabama

• Physical Science/Chemistry/Physics• Developed detailed learning plans and instructional materials• Identified and applied various instructional practices and methods to meet students’ individual needs• Assigned and graded student assignments • Communicated clear learning objectives with students and guardians• Managed student behavior and engagement in accordance with school and classroom rules• Utilized technology and problem-based learning to provide real-world application of content• Attended National conferences and local training opportunities to continue professional development• Collaborated with colleagues to develop and share learning concepts/materials• Prepared and delivered instructional activities that facilitate active learning experiences.

Montgomery, Alabama Area

• Analyzed business data to determine current trends• Enforced federal regulations and company policies• Collaborated with Team Leads and Account Managers to coach agents on their individual opportunities for growth• Monitored and evaluated interactions for approximately 120 agents according to the organization's calibrated scoring forms• Developed and Implemented site-wide initiatives to assist with meeting client needs• Created targeted training for outlier agents to improve their performance metrics• Effectively communicated through various channels any critical information to the site• Improved site Complaint Tracking Metric by 40% within 2 weeks• Participated in a monthly district conference call to discuss site goals and operation enhancements• Produced digital and print materials such as procedure scripts, training powerpoints, announcements, and flyers

Montgomery, Alabama Area

• Awarded Site Excellence Award for Training Class• Assisted customers with all deposit banking inquiries and processes• Employed conflict resolution skills to de-escalate difficult customer interactions• Provided a secure and world-class customer service experience • Resolved customer concerns and dilemmas according to outlined Bank Policies

Master Of Public Health - Mph

Bachelor Of Science - Bs, Forensic Chemistry