Darrick Bonner Email & Phone Number

Houston, Texas, United States

Managed the onsite deployment and installation of over 20,000 end-user equipment for customers such as Quanta Services, Harris Health Hospital Systems, Fort bend Independent School District and Houston Independent School District. Delivered day one desktop support for end user machines\Coordinated with Project managers, Deployment Managers, customer Project managers, and customers IT Leads to develop plans for implementation, deployment and support for equipment Implemented a system… Show more Managed the onsite deployment and installation of over 20,000 end-user equipment for customers such as Quanta Services, Harris Health Hospital Systems, Fort bend Independent School District and Houston Independent School District. Delivered day one desktop support for end user machines\Coordinated with Project managers, Deployment Managers, customer Project managers, and customers IT Leads to develop plans for implementation, deployment and support for equipment Implemented a system to improve contract and seasonal workers productivity by voicing their opinions and ideas, which has improved intra-team relationships Show less

Delivered, deployed, and fullfed daily customers orders, Tasks include installing computers, monitors, printers, scanners, and light training to end users Assisted with imaging over 50,000 end user devices annually for customers including Houston Independent school district, Northside Independent school District(San Antonio), and Richardson Independent School District (Dallas)

Houston, Texas

• Worked with the implementation team to ensure delivery of hardware and software solutions for the PowerUp laptop deployment project for Houston Independent School District. • Worked with a team to image over 30,000 new desktops and laptops for Houston, Fort Bend, Katy and Dallas school districts • Helped managed asset tagging inventory system

Houston, Texas

• Assisted users with various technical problems such as logging on to Citrix VMware• Operated Helpdesk and Sharepoint to resolve tickets• Used Active Directory to reset user passwords

Houston, Texas

• Worked with the implementation team to ensure delivery of hardware and software solutions for a Windows 7 upgrade project for Morgan Stanly • Worked alongside Tech leads to install over 600 desktops at over 5 locations for Morgan Stanley Financial company• Installed over 50 network printers for companies such as AON, MetLife insurance, and USG• Worked alongside Tech leads on projects that migrated over 100 workstations from Windows XP to Windows 7 for UBS Financial company

Houston, Texas

• Provided computer help desk support with end-users.• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists• Help make edits to SQL database Texas Online Learners Database (TOLD)

Houston, Texas

• Oversaw a computer lab and kept a sanitary and clean environment• Set up Desktops and install basic software on computers for office staff and student use• Connected teachers and students computer to designated Wi-Fi network• Removed viruses, corrupted data, malware, etc., from computers• Performed other duties as assigned by supervisors

Houston, Texas

• Performed basic data entry, scanned and edited documents then placed in company’s server database• Set up Desktops and install basic software on computers for office staff• Answered telephones and delivered and picked up documents across campus