Darrick Hall Email & Phone Number

Remote

Security Solutions Engineer with a focus in Security Orchestration, Automation, & Response (SOAR).

Remote

Key Areas of Focus:* Automation Workflow Design: Collaborate closely with clients to understand their unique cybersecurity needs and requirements. Create and customize automation workflows tailored to their specific use cases, helping them automate routine tasks and responses.* Product Expertise: Develop a deep understanding of the SOAR platform's.

Greater St. Louis Area

* Conducted regular security assessments and vulnerability scans to identify potential risks and weaknesses in the organization's IT infrastructure.* Analyzed security alerts and incidents to determine the nature and severity of threats, promptly responding to mitigate potential incidents.* Collaborated with cross-functional teams to design, implement, and.

Bonne Terre, Missouri

During my time at the Pharmacy I provided tier 1 support for internal personnel, as well as external clients. * Conducted troubleshooting at all 7 levels of the OSI model* Created tickets, and escalated when appropriate* Office 365 Admin responsible for creating new users, disabling users, tracking licenses, merging accounts, facilitating password changes.

Southeast Missouri

Networking printers, updating software, creating escalation tickets, VOIP phone support, support for all aspects of security within the local organization. If it has to do with technology, I troubleshoot and resolve if I can, if not I generate a ticket for whatever company that provides support, and work with them to resolve the issue.

Park Hills, Missouri

Assisted with every day tech support for the campus. Daily activities ranged from imaging machines, adding AP's, repairing, replacing, and upgrading equipment, and a small portion of the day was spent drinking coffee.

Burley, Idaho, United States

Pocatello, Idaho Area

Handled inbound and outbound calls providing:-Technical support for any issue relating to a specific gaming console-Troubleshoot Network Issues-Facilitate Password Resets-Assist with financial inquiries-Troubleshoot hardware and software issues, creating a RMA for repairs and returns as needed-Escalate tier 2 tickets as needed-Recommend and facilitate the.

El Paso, Texas Area

* Inbound calls as an Apple Customer Service Representative* Assist customers by first listening to their needs and then helping in the following areas: - Online orders- Over the phone sales- Tracking Oders- Create Return Material Authorizations (RMI)- Process Payments/ Generate Refunds/ - Troubleshoot hardware and software issues- Make product.

Leadership Expertise:Led and supervised teams of soldiers, cultivating teamwork, discipline, and accountability.Problem-Solving Skills:Analyzed complex situations and developed solutions swiftly and effectively.Training and Education:Designed and delivered training programs for soldiers.Detail-Oriented Approach:Executed precise tasks in military operations.

Pocatello, Idaho, United States

Effective Communication:Use clear and concise language to explain solutions.Product/Service Knowledge:Be well-versed in the company's products and services.Problem-Solving:Analyze situations and offer appropriate solutions.Empathy and Customer Focus:Show genuine empathy and understanding towards customers.Time Management:Keep conversations focused and on.

Bachelor'S Degree, Cyber Security

Activities and Societies: PTK Studying Cyber Security with a minor in Business.

Associates Network Administrator, Computer Networking