Darrick Hall Email & Phone Number

Remote

Security Solutions Engineer with a focus in Security Orchestration, Automation, & Response (SOAR).

Remote

Key Areas of Focus:* Automation Workflow Design: Collaborate closely with clients to understand their unique cybersecurity needs and requirements. Create and customize automation workflows tailored to their specific use cases, helping them automate routine tasks and responses.* Product Expertise: Develop a deep understanding of the SOAR platform's features, functionalities, and integrations. Provide expert guidance and advice to clients on how to best utilize the platform to address their security challenges effectively.* Customer Onboarding: Facilitate the onboarding process for new clients by assisting them in configuring and deploying the SOAR solution. Ensure that clients are well-prepared to implement automation into their security operations.* Troubleshooting and Issue Resolution: Respond to customer inquiries, troubleshoot technical issues, and provide solutions to challenges they encounter while using the SOAR platform. Collaborate with technical teams to address complex problems promptly.* Customer Success: Collaborate with Customer Success and Account Management teams to ensure clients are achieving their desired outcomes with the SOAR solution. Assist in identifying opportunities for further automation and optimization.* Product Enhancement Feedback: Act as a liaison between clients and product development teams. Provide valuable insights, feedback, and suggestions based on client experiences to enhance the platform's features and functionalities.* Training and Support: Develop training materials, documentation, and resources to help customers understand the capabilities of the SOAR platform. Conduct training sessions and workshops to educate users on best practices and efficient utilization.

Greater St. Louis Area

* Conducted regular security assessments and vulnerability scans to identify potential risks and weaknesses in the organization's IT infrastructure.* Analyzed security alerts and incidents to determine the nature and severity of threats, promptly responding to mitigate potential incidents.* Collaborated with cross-functional teams to design, implement, and monitor security measures, ensuring compliance with industry standards and regulations.* Assisted in the development and enforcement of security policies and procedures, enhancing the organization's overall security posture.* Monitored network and system logs for suspicious activities, investigating and taking appropriate action in case of anomalies.* Managed and fine-tuned intrusion endpoint systems to detect and block unauthorized / malicious activity without causing business interruption.* Participated in incident response activities, including containment, eradication, and recovery efforts of major security events.* Contributed to security awareness and training programs, educating staff about best practices to prevent social engineering and phishing attacks, and overall security hygiene.* Assessed third-party vendors' security practices to ensure they meet the organization's security requirements and standards.* Stayed up-to-date with the latest cybersecurity trends, vulnerabilities, and threat intelligence to proactively adapt security strategies.* Utilized security information and event management (SIEM) tools to monitor and correlate security events across the organization.* Conducted security audits and assessments to evaluate the effectiveness of security controls and identify areas for improvement.* Drafted RFP/RFI on an as needed basis when evaluating new tools. Identified top contenders, conducted POV, negotiated purchase.

Bonne Terre, Missouri

During my time at the Pharmacy I provided tier 1 support for internal personnel, as well as external clients. * Conducted troubleshooting at all 7 levels of the OSI model* Created tickets, and escalated when appropriate* Office 365 Admin responsible for creating new users, disabling users, tracking licenses, merging accounts, facilitating password changes, * Responsible for ordering and maintaining printers, printing supplies, and replacement parts for office equipment. * Intermediary between different vendors, helping to ensure a coordinated, timely resolution when systems were not functioning properly, * Conducted follow ups and maintained a working log of all open tickets ensuring internal personnel were able to conduct business as needed

Southeast Missouri

Networking printers, updating software, creating escalation tickets, VOIP phone support, support for all aspects of security within the local organization. If it has to do with technology, I troubleshoot and resolve if I can, if not I generate a ticket for whatever company that provides support, and work with them to resolve the issue.

Park Hills, Missouri

Assisted with every day tech support for the campus. Daily activities ranged from imaging machines, adding AP's, repairing, replacing, and upgrading equipment, and a small portion of the day was spent drinking coffee.

Burley, Idaho, United States

Pocatello, Idaho Area

Handled inbound and outbound calls providing:-Technical support for any issue relating to a specific gaming console-Troubleshoot Network Issues-Facilitate Password Resets-Assist with financial inquiries-Troubleshoot hardware and software issues, creating a RMA for repairs and returns as needed-Escalate tier 2 tickets as needed-Recommend and facilitate the purchase of products and services such as: online games, extended warranties, and digital media

El Paso, Texas Area

* Inbound calls as an Apple Customer Service Representative* Assist customers by first listening to their needs and then helping in the following areas: - Online orders- Over the phone sales- Tracking Oders- Create Return Material Authorizations (RMI)- Process Payments/ Generate Refunds/ - Troubleshoot hardware and software issues- Make product recommendations based upon customers needs and desires- General resolution of any issue that a customer might experienceI was awarded top Customer Service Satisfaction Agent 3 months in a row including while I was still in training. This award is given for receiving the highest number of perfect scores on the customer service satisfaction surveys (CSATs)

Leadership Expertise:Led and supervised teams of soldiers, cultivating teamwork, discipline, and accountability.Problem-Solving Skills:Analyzed complex situations and developed solutions swiftly and effectively.Training and Education:Designed and delivered training programs for soldiers.Detail-Oriented Approach:Executed precise tasks in military operations.

Pocatello, Idaho, United States

Effective Communication:Use clear and concise language to explain solutions.Product/Service Knowledge:Be well-versed in the company's products and services.Problem-Solving:Analyze situations and offer appropriate solutions.Empathy and Customer Focus:Show genuine empathy and understanding towards customers.Time Management:Keep conversations focused and on track.Technical Proficiency:Use call center software and tools proficiently.Conflict Resolution:Find common ground and propose win-win solutions.Upselling and Cross-Selling:Identify opportunities to promote additional products/services.

Bachelor'S Degree, Cyber Security

Activities and Societies: PTK Studying Cyber Security with a minor in Business.

Associates Network Administrator, Computer Networking