Darrien Griffin Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Managed creative projects in the areas of Photography, Videography, Graphic Design• Filmed and edited short videos for special events and occasions to be shared on social media platforms such as YouTube, Instagram, TikTok, and Facebook• Created and modified custom designs for logos, websites, and other marketing materials• Trained and mentored students on photography, video, and graphic design techniques

Buckhead, Georgia, United States

• Greeted clients as the first point of contact upon entering the upscale luxury boutique• Cross-trained with the Operations department to assist with packaging and shipment of merchandise, service intake of cleaning and service requests, inventory search, client interaction, and more• Coached client advisors on merchandise presentation standards as a deterrent to counter-theft attempts• Encountered 0 losses while on duty by staying vigilant and engaged with clientele as required• Voted "Most Likely To Win Best Dressed" in 2024

Buckhead, Georgia, United States

• Provided security expertise and coverage for 11 contract sites within a 100-mile radius of the Atlanta metropolitan area (data centers, news stations, banks, executive offices, luxury retailers, and more)• Monitored CCTV and utilized access control systems and software to verify personnel entering/exiting the premises while producing badging credentials via fingerprinting, eye scan, etc.

Baltimore, Maryland, United States

• Managed and oversaw quality customer service and scheduling of security professionals for a 140-acre campus of more than 5600+ undergrad students and faculty members• Trained shift supervisors and security professionals on daily activity and incident report writing• Conducted site inspections for safety hazards, uniform, and post inspections of security guards• Composed and revised post orders, standard operating procedures, and fire evacuation reports• Liaised with executives and clients of a flagship contract with more than 30+ post locations• Submitted written documentation and recommendations for counseling and disciplinary action for violations made by security professionals• Integrated motivational messages during daily roll calls, huddles, and team meetings• Maintained proper inventory and assignment of radios, scanners, and other misc. equipment• Effectively handled emergencies and crises in a timely fashion by collecting information in the moment

United States

• Protected and transported more than $500 million in assets and liability within 1st quarter of employment• Developed an efficient route plan to save travel time by more than 70 hours, boosting speed by 2115%• Fostered trust with clients and staff at 2 different branches, assigned to more than 15+ routes• Exercised physical agility and fitness while maneuvering in various environmental conditions• Maintained visual alertness and proactive detection of suspicious activity while conducting cash delivery, pick-ups, and cash swaps at ATMs and client businesses

Washington Dc-Baltimore Area

• Served as the primary point of contact for hotel residents with non-clinical needs.• Provided peer support and information for The Haven Homeless Shelter and COVID-19 Triage, Respite, and Isolation center.• Trained new hires on quarantine protocols.• Documented and submitted daily shift reports to the team.• Dedicated approximately 660 hours in a 2-month period to support the COVID-19 vaccination efforts and homeless services initiatives• Inspected guest rooms for quality and cleanliness and utilized 2-way radio and phone system for resident requests• Provided compassionate care for all residents, calling for rapid response during emergencies• Dedicated approximately 660 hours in a 2-month period to support the COVID vaccination efforts and homeless services initiatives• Inspected guest rooms for quality and cleanliness and utilized 2-way radio and phone system for resident requests• Provided compassionate care for all residents, calling for rapid response during emergencies

Dallas, Texas, United States

• Acquired business and technical acumen along with personal growth and professional development across 80 hours of online learning• Gained insights and advice on business, leadership, technology, and career planning from business executives and recognized experts• Completed entry-level training in human resources, finance, sales advertising, media and technology, communication, and leadership• Networked with students and AT&T employees and asked questions of nationally renowned speakers

Baltimore, Maryland, United States

• Maintained constant alertness for safety and security breaches utilizing close circuit TV (CCTV) cameras and department software• Proposed recommendations for security guard scheduling, talent recruitment, and payroll processes• Patrolled 3 additional job sites as on-call, Flex Officer to ensure the safety and security of staff, patients, visitors, and guests and the protection of company assets• Trained 50+ security guards to don personal protective equipment (PPE) and follow shift orders• Revised and submitted department payroll timekeeping records to headquarters• Prepared written documentation for daily activity, incident, and disciplinary action reports• Interviewed and recruited newly hired security guards while assisting human resources

Hunt Valley, Md

• Used existing procedures to solve standard customer inquiries• Informed customer of promotions of new and upgraded products• Navigated through appropriate customer service systems to assist customers• Explained product options and related charges clearly

United States

• Managed and overseen the IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management• Collaborated with the help desk team, networking, and systems teams on a variety of projects and issue resolution• Overseen the Help Desk’s response to end user requests for assistance in a timely and professional manner• Maintained inventory of PC’s, laptops, printers, and devices• Troubleshooted a variety of hardware and software issues• Recommended purchase decisions related to hardware and software• Provided executive support for remote and traveling employees with PC, laptop, and connectivity issues• Completed set up of new employee workstations including PC or laptop, phone, and account information

Catonsville, Md

• Communicated with clients and creditors to assist with Debt Management Programs• Scheduled clients with Certified Credit Counselors for help with financial coaching• Educated clients with tips and strategies to improve credit scores and eliminate debt

Windsor Mill, Maryland

• Provided consumers with health insurance plan options via online marketplace• Verified consumer personally identifiable information (PII) documents for quality and legitimacy• Adhered to HIPPA laws and compliance under the Affordable Care Act• Assisted with process improvement and implementation for backlog resolution. • Maintained less than 0.01% error rate with a manual healthcare enrollment process.• Resolved consumers’ technical support escalations by phone, email, and social media response• Coordinated with team members to review daily, monthly, quarterly, annual reports

Lutherville, Maryland

• Installed PC, Mac, broadcast, peripheral devices in office• Prepared booklets and other materials for training sessions and seminars• Repaired faulty equipment and escalated issue to service providers• Processed client mail data for reverse mortgage counseling

Bachelor Of Science - Bs, Business Administration, Management And Operations

Career Diploma, Administrative Assistant Program, 3.33 Gpa

Associate Of Science - As, Specialized Technology – It Visual Communication

40 credits

High School Diploma, Programming And Software Development

Activities and Societies: - President of NFTE Entrepreneurship Club, 12th Grade - Anime & Gaming Club Member, 12th Grade