Darrien Hess Email & Phone Number

Atlanta, GA, US

Atlanta, GA, US

Bozeman, Montana, US

Oversee an international team managing the Delivery, Deployment, Support, Performance engineering and Operations of FICO SaaS solutions across Fraud Protection, Originations, and Customer Life Cycle Management. Focus on modernizing solutions, onboarding new customers to the cloud, and transitioning to platform offerings. Delegate key responsibilities to.

Bozeman, Montana, US

Led a 100-member global team delivering and supporting FICO SaaS solutions across Fraud Protection, Originations, and Customer Life Cycle Management. Oversaw DevOps, Scrum, Support, and SRE teams to ensure 24/7 application stability, security, and performance for a worldwide client base.

Bozeman, Montana, US

Leader of ~80 person organization responsible for the Delivery, Deployment, and Operations of FICO SaaS solutions covering the verticals of Fraud Protection and Customer Life Cycle Management (CLM) within the FICO Software sector. This global team includes DevOps Engineers, Scrum Masters, and Site Reliability Engineers working on a 24x7 basis to ensure the.

Bozeman, Montana, US

Service Delivery Leader of the Cloud DevOps Engineering and Site Reliability Engineering teams supporting the FICO Fraud Protection and Compliance product vertical. Responsibilities include product cloud onboarding, customer provisioning and onboarding, incident and problem management, and security patching. Led global, 24x7 teams to meet contractual SLAs.

Bozeman, Montana, US

Founded and led a new organization within the FICO Global Technology Services division to own post-production customizations, refactoring, and upgrades of client solutions within our FICO Analytic Cloud (www.ficoanalyticcloud.com). Established the team charter, hired and onboarded team, defined operating procedures, and created the performance metrics for.

Bozeman, Montana, US

• Overall Program Management responsibility for the FICO® Origination Manager - a SaaS solution that enables connected decisions across the entire lending lifecycle which are factored into origination decisions.
• Provide overall project leadership from pre-sales capture to final delivery.
• Lead cross-functional FICO project teams by prioritizing and directing all aspects of project execution.
• Oversee and manage client relationships and delivery execution.
• Manage project revenue forecast, revenue attainment, and gross margin.Lead the definition and execution of implementation strategy for cross-product implementation of projects within the FICO Analytic Cloud offering.

Fairfax, VA, US

• In parallel to managing and delivering enterprise solutions for the US government, I spearheaded team development, and business growth, and owned project P&L responsibility for this IT consulting firm specializing in.
• Group Manager leading the Application Development, SharePoint, CMS, Operations, and Enterprise Architecture teams supporting the CIO office for the NNSA/DoE.
• Director of Engineering for CloudHASH, a security suite delivering a dynamic endpoint protection solution for organizations
• Previous roles included Technical Manager, Enterprise Architect, and ScrumMaster leading the delivery of multiple mission-critical enterprise applications across the US Marine Corps, US Air Force, and Wounded Warriors.
• Active author and contributor on dozens of proposals to secure multi-year federal contracts.

• Architected, implemented, and operated new technological advances to progress the business strategy at this SaaS Commercial Real Estate platform.
• Built and managed cross-functional technical teams consisting of internal and external resources.
• Led sales capture with direct client demonstrations at C-Level meetings
• Implemented Agile SDLC for development releases across several integrated product lines.

• An IT consulting firm specializing in custom application development, system integration and staff augmentation.
• Increased annual revenue five-fold between year two and year five.
• Led multiple client engagements as a technical manager and senior architect.
• Managed multiple cross-functional teams developing integrated applications of various sizes simultaneously.
• Recruited and hired full-time employees and sub-contractors.
• Oversaw development on a number of.NET enterprise applications.

Dublin 2, IE

• Served the Tele-Communications industry to lead and implement CRM-based projects.
• Led the successful implementation of multiple CRM projects.
• Served as a technical and functional subject matter expert in several CRM systems.

• Marketing Manager for this international joint venture start-up.
• Coordinated marketing and distribution efforts, as well as the communication between the United States and Mexico.
• Intimately involved in every facet of the company’s development and operations including: business growth, client capture, technical knowledge and distribution of products; marketing and pricing strategy