I'm a highly experienced sales and CRM professional with over 25 years of success driving growth for organizations of all sizes. I'm currently seeking a new opportunity to leverage my expertise and passion to help businesses thrive.For the past two years, I've been the owner and operator of Schaefer Enterprises, a consulting firm specializing in customized sales and CRM systems for small and medium-sized businesses. In that role, I've helped countless clients achieve dramatic increases in revenue and customer satisfaction.Before launching my own venture, I spent 24 years honing my skills in various sales and leadership roles within a Fortune 100 corporation. This experience has equipped me with a deep understanding of sales strategies, data analysis, creative outreach, and effective web strategies.I'm not just about numbers – I'm deeply passionate about collaborating with clients to understand their unique needs and challenges. I thrive on designing and implementing innovative solutions that deliver measurable results. My mission is to empower businesses and individuals to achieve their sales and CRM goals, ultimately contributing to their overall success.I'm eager to leverage my extensive experience, proven track record, and unwavering dedication to contribute to a dynamic and ambitious organization. I'm open to exploring various opportunities and excited to discuss how my skills and passion can benefit your team.
Schaefer Enterprises
-
Company OwnerSchaefer Enterprises Jan 2023 - Present
-
Regional Sales Director - United StatesVhcstay Jul 2022 - Dec 2022São Paulo, Brazil• Individually guided a five-state sales team in navigating a high volume of market-generated, prequalified sales leads in a fast-paced, expanding, short-term start-up vacation rental market.• Organized and conducted frequent learning and skill-improvement Zoom meetings and mentored sales staff to reach performance goals.• Performed data analysis on performance metrics, sales trends, and KPI targeting and discoveredopportunities to improve the performance of the sales staff.• Identified and suggested new concepts, activities, and strategies for increasing sales performance. -
Sales Development Manager - United StatesVhcstay Feb 2022 - Jul 2022São Paulo, Brazil• Interviewed, hired, and supervised a team of Sales Development Representatives who generated warmleads/appointments for the sales manager to follow up with.• Directed team in building a robust sales pipeline by prospecting new leads through creative outreachand innovative web strategies.• Mentored and empowered team members in managing day-to-day activities through the CRM system• Organized, scheduled, and tracked client meeting success rates and outcomes
-
Workforce Management AnalystGroup 1 Automotive Oct 2019 - Feb 2022Houston, Texas, United States• Created and delivered workforce education programs to enhance employee skills and elevateproductivity.• Monitored and reported on key performance indicators such as call volume, average handle time, andservice levels to identify trends and opportunities for improvement.• Developed and maintained strong relationships with managers and employees to guarantee effectivecommunication and collaboration across all departments.• Managed and optimized staffing levels during peak periods, resulting in a 10% uptick in revenue anda 95% customer satisfaction rating. -
Director Of Quality ControlGroup 1 Automotive Jan 2017 - Oct 2019Houston, Texas, United States• Managed and supervised a team of quality control analysts to oversee compliance with company call quality metrics and grading procedures.• Conducted monthly quality assurance audits of call center agents to identify opportunities forimprovement and monitor adherence to established quality metrics.• Provided ongoing feedback and coaching to call center agents to improve call quality, customer service skills, and performance.• Developed and maintained call scoring systems and metrics to assess call quality and identify trends and opportunities for improvement.
-
Customer Development Center Team LeadGroup 1 Automotive Nov 2013 - Jan 2017Houston, Texas, United States• Managed and supervised a team of 10 -12 call center agents while regulating adherence to established sales and customer service standards, policies, and procedures.• Monitored team performance and provided ongoing feedback and daily, hands-on coaching to improve call quality, customer service skills, and adherence to KPI standards.• Implemented continuing education wherein team members continuously improved product knowledge, sales techniques, and customer service best practices.• Participated in the recruitment and selection of new team members, and provided ongoing trainingand development to ensure high levels of productivity and performance.
-
Toyota Signature Program DirectorGroup 1 Automotive Feb 2007 - Nov 2013Houston, Texas, United States• Pioneered and implemented action plans to address areas of improvement and enhance overalldealership performance and efficiency and increase customer loyalty.• Conducted weekly individual meetings with department managers to review dealership performance and discuss improvement strategies.• Performed daily audits of dealership operations to gather empirical data on compliance with theSignature Program.• Provided guidance and instruction to a large dealership staff to facilitate understanding and closeradherence to the Signature Program processes in order to provide customers with a positive dealership experience.• Generated reports and analyzed data to assess dealership performance and identify opportunities for improvement.• Communicated frequently with senior management to provide updates on dealership performanceand initiatives related to the Signature Program.
-
Business Development Manager - Sterling Mccall ToyotaGroup 1 Automotive Mar 2003 - Feb 2007Houston, Texas, United States• Created daily training and development programs for sales professionals to enhance knowledge and skills related to sales and customer service.• Successfully implemented a business development strategy using data analysis that empowered the sales staff to consistently exceed the sales goals and objectives of the dealership.• Developed and maintained relationships with existing customers to facilitate high customer satisfaction and repeat business.• Generated reports and analyzed data to assess sales performance and identify areas of opportunityfor process improvement and individual development.• Participated in customer appreciation events, trade shows, and community activities to promote the dealership and generate new owners.
-
Certified Internet Marketing DirectorGroup 1 Automotive Nov 1998 - Mar 2003Houston, Texas, United States• Produced highly-effective website content utilizing advanced graphic design and marketing skills.• Strategized with top-level directors, creating an elevation in customer website engagement by 400%and the dealership saw a rise in internet sales revenue by $880,000 over the previous year.• Awarded the Elite Internet Manager Trophy from Gulf States Toyota for 2011 at the yearly conference at the Bellagio in Las Vegas.
Darrin Schaefer Education Details
-
Psychology/Economics -
Pharmacy -
Pre-Pharmacy Studies -
Analytical Chemistry
Frequently Asked Questions about Darrin Schaefer
What company does Darrin Schaefer work for?
Darrin Schaefer works for Schaefer Enterprises
What is Darrin Schaefer's role at the current company?
Darrin Schaefer's current role is Automotive Management | Business Development | Customer Experience | Digital Marketing | Process Improvement Guru.
What schools did Darrin Schaefer attend?
Darrin Schaefer attended The University Of Texas At Austin, University Of Houston, Stephen F. Austin State University, Brazosport College.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial