Darrin Smith Email & Phone Number

Sydney, Nsw, Au

Australia

Sydney

• Inbound and outbound patient enquiries • Identifying the patient's needs • Clarifying information, assisting with requests for resources• Escalations, complaint resolution and customer retention• Maintaining patient satisfaction • Coordination between our internal clinical and operations teams, external pharmacies, clinics, suppliers and other key stakeholders.• Maintaining accurate patient information within interconnected database systems. • Identifying and escalating priority issues affecting service delivery.• Administrative tasks both clinical and operational • Help shape the future of the cannabis industry as it evolves into a multibillion-dollar market.

Sydney, New South Wales, Australia

• On a weekly basis generate the reports UL723 & UL571 and save to the bank’s relevant folder • Transfer loan documentation from the branches to the assessor’s folder for matching• Ensure there is a signed contract on file. Communicate with relevant internal parties as required if not on file • Ensure all loan documents to be matched are saved as a PDF file. Convert if required • For new mortgages, add in the issuing packet from the bank’s solicitor’s platform. This includes the Mortgage and CT.• Remove any personal documentation prior to finalizing the completed file• Merge all required loan documents via PDF Sam• Ensure the conditions are met for each loan type prior to merging. Loan types include credit cards, personal loans & mortgages (secured and unsecured loans)• Ensure the files are in the correct order • Ensure Living Expenses are correct on worksheet. If member has declared higher living expenses than the HEMS figure, ensure additional living expenses have been loaded

Sydney

Job Description:• Works assessing home loan applications in secured lending for one of the Big 4 banks• Works within a team of Credit Assessors and assesses files from a national queue.• Primary responsibility for controlling credit verification/assessment processes and developing policies to ensure an acceptable level of risk is maintained.• Ensuring operations and strategies and procedures are aligned with general company goals and in accordance with other functions.• Develops, communicates, and implements medium to long term operating policies, strategies and tactics that may involve the interpretation and application of broader guidelines.• Has ultimate accountability for the function and provides the highest level of advice and recommendations when required.• Maintain our high compliance levels by setting a high standard for file Core Responsibilities:• Managing workflow from a national queue in a timely manner• Completing credit verification checks to ensure application input is meeting our bank policy and responsible lending requirements.• Reaching and maintaining a high level of credit verification/assessment and compliance standards• Leading Pro Actively monitoring Credit Risk requirements within an agreed Risk Appetite and managing Non-Compliance in a timely manner• Ensuring Continuing Education points are achieved and maintained

Sydney, New South Wales, Australia

• 50 collection calls per day• Follow up phone calls.• Source payments made to a closed bank account.• Liaise with Finance Department to allocate these sourced payments.

Sydney, New South Wales, Australia

• Daily manual upload and reconciliation of credit card payments received from The Department of Education • Process improvement • Assist in the project management of the system automation for the Stripe project. • Processing of credit card refunds for the Department of Education • Reconciliation and check of the data integration into SAP

Sydney, Australia

MHFA courses teach mental health first aid strategies to members of the public. Mental health first aid is the help provided to a person who is developing a mental health problem, or in a mental health-related crisis, until appropriate professional treatment is received or the crisis resolves.Course content is derived from a number of consensus studies incorporating the expertise of hundreds of researchers, clinicians, mental health consumer advocates and carer advocates across the English speaking western world.MHFA courses can provide members of the community with:Skills in how to recognise the signs and symptoms of mental health problems;Knowledge of the possible causes or risk factors for these mental health problems;Awareness of the evidenced based medical, psychological and alternative treatments available;Skills in how to give appropriate initial help and support someone experiencing a mental health problem;Skills in how to take appropriate action if a crisis situation arises involving suicidal behaviour, panic attack, stress reaction to trauma, overdose or threatening psychotic behaviour.The MHFA Action Plan ALGEE®www.mentalmobility.com.au

Sydney

Responsible for aspects of debtor control including: identify risk/potential for nonpayment and advise partner/lock up manager, refer bad debtors to Blake Dawson Waldron, prepare reports (including monthly top 10 ‘sinners’), maintain monthly key data and statistical information on billing and WIP for National Tax, build effective relationships with key stakeholders.Achievements: Set up daily report for aged debtors & WIP enabling Control to view live data.  Reduced “Lock up” days from 130 to 90 days. Introduced and created Daily Tracking & Status report that details debt movement.  Created monthly Winners and Losers report for the Tax Partnership monthly. This report encouraged friendly competition by detailing the top 10 billers and the 10 lowest billers.  Introduced monthly notification to Partners of their debtors with a focus on the riskiest debts, those aged 181+ days. Managed 71 of the top ASX companies and 102 of the Fortune 500 listed companies. Introduced due date on all KPMG bills

Phnom Penh, Cambodia

• Choosing any topic, drove student’s conversation in an engaging manner.• Gave students feedback on how they can improve grammar, pronunciation and vocabulary.• Asked a lot of open-ended questions to encourage the students to speak in English• During conversation, gave students corrections and feedback on how to improve pronunciation, grammar, vocabulary etc. • Educated students in numerous vocational subjects

Sydney

Responsible for: managing a team of 7 Credit Controllers nationally including the application of best practice relating to credit collection to optimise company cash flow, manage the timely collections of debtors for a portfolio of 5 key accounts or $6.5m per month, manage high risk debtors, perform credit risk checks for new clients, maintained company DSO in accordance with the firms benchmark to reduce company risk & improve company cash flow, implemented strategies to ensure invoicing and credit control functions managed were in a timely and professional manner, built strong working relationships with internal and external parties, set and managed key performance indicators for each Credit Controller. Reduced company debt aged 90+ days from over 15% to 8%.  Closed an end of financial year rebate calculation for one of the firm’s largest clients resulting in a $200,000 saving. In-housed Auto emailing for the Patents & Trademark division  Set up program to enable CC's to quickly ascertain which invoices/matters have trust against them. Introduced payment via Credit Card.  Set up subscription for each Credit Controller to receive report once a week listing their top 10 debts.

Sydney, New South Wales, Australia

• Developed strategic plans of action towards the recovery of monies.• Liaised with Commercial Managers, Fee Earners, and the Credit Manager in relation to updates on outstanding debt, past efforts of recovery and any future initiatives towards the collection of debt.Achievements: Greatly expanded my skills in Microsoft Excel by learning V Look Ups, Pivot Tables and the basics of Visual Basic. Assisted the Credit Manager with the review of the daily Tracking & Status report resulting in numerous enhancements that were beneficial to both the Credit staff and Partnership.  In my 2nd month at Freehills my 60 days debt was 38%, this was reduced to 19%.

Sydney

Duties covered: Act as 2nd in charge for a team of 3 Credit Officers on a daily basis and assist Team Leader with the motivation and management of the team working to periodic deadlines. Managed the timely collection of debts for the key National accounts and built relationships with key stakeholders, in particular the Accounts Receivable Manager’s for our key accounts via client site visits. Created and presented to Recruitment Executives at several offices “Credit and Recruitment – Working Together.” Achieved 0.5% in 60 days and 2% in 31+ days far exceeding my Key Performance Indicator In liaison with our invoicing department, implemented consolidated invoicing for a major client & collected over $600 000 following reconciliation of the account.  Elected Employee of the Month three times  Successfully continued to manage the largest ledger worth $7.5m a month.

Sydney

Initiate and lead human resource programs and projectsConduct research through various methods (data collection, surveys etc.) to identify a problematic situation or find the causeProvide advice and recommendations to HR personnel for resolution of daily issuesFormulate strategic and practical plans to address human resource mattersAssist in recruiting, training and management of personnelDevise plans and techniques to drive change and culture managementAssist in the development and integration of policiesSelect and implement suitable HR technologyHelp establish control systems for compliance with business methods and HR practicesReview systems and processes and make modifications to address issuesRefurbish knowledge of advancements in the field and present new ideas

Graduate Certificate, Human Resources Management/Personnel Administration, General

Accredited - Instructor Mental First Aid Australia, Education/Teaching Of Individuals To Become Accredited Mental Health First Aid Officer

Activities and Societies: Accredited to train individuals in mental health first aid. 2 day Face to Face Course White Collar employees.

Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Diploma Human Resource Management

Higher School Certificate

Masters, Human Resources Management And Services