Darrin Thompson

Darrin Thompson Email and Phone Number

Sr. Technician at Empire Communications Inc
Darrin Thompson's Location
Cambridge, Ontario, Canada, Canada
About Darrin Thompson

A highly skilled and results-driven technology professional with over 20 years of experience in leading teams, managing customer service operations, and delivering exceptional technical support in the IP Telecom and IT industries. Proven track record of improving service delivery, managing customer relationships, and overseeing complex projects from design to execution. Adept at driving customer satisfaction, mentoring staff, and optimizing service processes to meet organizational goals. Seeking to leverage my expertise in service management and customer support to contribute to an innovative and growth-oriented organization.• Service operations management experience• Team leadership & staff development• Process improvement & optimization• Client account management, consultation, & sales• Excellent problem-solving & decision-making abilities• Helpdesk & remote support expertise• Exceptional technical support & troubleshooting skills• Project management & coordination experience• Excellent knowledge of IP telecom including SIP, UCaaS & CCaaS, VoIP • Good working knowledge of TCP/IP fundamentals and related technologies such as VLANs, DHCP, DNS and Routing• Good working knowledge of routers or similar firewall devices• Excellent communication & documentation skills

Darrin Thompson's Current Company Details

Sr. Technician at Empire Communications Inc
Darrin Thompson Work Experience Details
  • Empire Communications Inc
    Sr Telecommunications Technician
    Empire Communications Inc Sep 2002 - Feb 2024
    Cambridge, Ontario, Canada
  • Lpv Electric
    Electrical Apprentice
    Lpv Electric Apr 1996 - Sep 2001
    Erin, Ontario, Canada

Darrin Thompson Skills

Telecommunications Voip Cabling Telephony Nec Unified Communications Ip Technical Support Wireless T1 Troubleshooting Voice Mail Ethernet Optical Fiber Fiber Optics Sip Windows Lan Wan Tdm

Frequently Asked Questions about Darrin Thompson

What is Darrin Thompson's role at the current company?

Darrin Thompson's current role is Sr. Technician at Empire Communications Inc.

What skills is Darrin Thompson known for?

Darrin Thompson has skills like Telecommunications, Voip, Cabling, Telephony, Nec, Unified Communications, Ip, Technical Support, Wireless, T1, Troubleshooting, Voice Mail.

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