Darrin Cooper Email & Phone Number

Austin, Tx, Us

Pflugerville, Texas, United States

• Teach school developmental guidance curriculum to students; help teachers incorporate guidance-related information into existingcurriculum.• Provide guidance to individuals and groups of students to develop education plans and career awareness; counsel individuals and small groups.• Consult parents, teachers, administrators, and other relevant people to enhance their work with students.• Work with school personnel and school district residents to obtain resources for students. Coordinate people and resources in the school, home, and community.• Use an effective referral process to help students and others use special programs and services.• Participate in planning and evaluating the campus standardized testing program; interpret tests and other appraisal results.• Implement a guidance curriculum to help students develop their full educational, personal, and career objectives.Intervene on behalf of any student whose immediate personal concerns or problems put them at risk.• Guide each student so that they can plan, monitor, and manage their own educational, career, personal, and social goals.• Support the efforts of teachers, staff, parents, and members of the community promoting the educational, career, personal, and social development of all students.• Attend and participate in campus and district meetings and professional learning opportunities.• Follow Educator Code of Conduct & all policies, procedures, laws and State/Federal regulations.• Perform other duties as assigned.

Austin, Texas, United States

• Executed business process improvements by improving communication channels, advocating and assisting in the development of a comprehensive training guide for new hires, improving team efficiency and knowledge retention.• Anticipated potential delays by maintaining consistent communication with UX researchers and internal stakeholders, swiftly addressing concerns, demonstrating a proactive and adaptable approach to managing project dynamics.• Supported staffing efforts, aiding in the hiring and mentoring of 2 new team members to expand research operations.• Executed end-to-end participant recruitment for UX research studies, leveraging SQL queries, applying best practices in creating screener surveys, scheduling participants, collecting signed consent forms, and managing participant incentives post-session.• Prioritized tasks effectively to manage overlapping projects and deadlines, ensuring all research activities proceeded without delay• Collaborated cross-functionally with the legal team and UX researchers to revise and implement updated procedures for securely storing and deleting participant data, ensuring compliance with company guidelines and data protection regulations.• Refined job posting designs through participant observation research, reducing user drop-off rates by 30% and improving engagement and retention, contributing to higher user satisfaction and platform usability.

Frisco, Texas, United States

• Conducted comprehensive documentation reviews, streamlining onboarding processes and reducing errors by 20%, which decreased onboarding time and improved the customer experience.• Facilitated a 70% contract renewal rate through meticulous preparation and distribution of account renewal reports, contributing to revenue continuity.• Ensured compliance of insurance policies and premium finance agreements, effectively minimizing legal risk exposure.• Served as an internal expert for quote exceptions and overrides, maintaining 95% customer satisfaction by providing accurate and timely resolutions to complex pricing issues• Responded to a range of policy and procedural questions from stakeholders, maintaining 100% compliance with company guidelines and operational standards.• Enhanced voice of the customer by implementing feedback into business processes, resulting in improved service delivery and stronger client relationships.

Dallas, Texas, United States

• Enhanced revenue recovery by $400,000 through accurate execution of month-end procedures and project management.• Maintained precise records and verified financial transactions, leading to a 25% improvement in decision-making efficiency.• Increased operational efficiency by 30% by meticulously handling sensitive documents.• Reduced processing errors by 15% through diligent oversight and quality control measures.• Achieved a 20% reduction in recovery check processing time, enhancing fund availability and client trust.• Streamlined billing processes resulting in more efficient financial operations.• Reduced client inquiries by proactively addressing billing discrepancies.• Contributed significantly to company profits, recognized by two promotions within a single year.• Refined documentation and processes for financial reporting, improving clarity and usability for stakeholders.