· Provided 1st and 2nd level technical support via telephone, chat, email, and remotely to customers, employees, and vendors worldwide.· Disseminated trouble tickets (Remedy) to IT for network outages and responsible for ticket quality.· Performed data backups and disaster recovery operations.· Communicated product knowledge and recommended solutions to customers and prospects.

· Created and managed end user accounts and assigned permissions for cloud base services, network services, and back up operations.· Created distribution email groups that streamed lined communications center wide.

· Performed data backups and disaster recovery operations.· Managed new device orders and processed device returns.· Customer Relations Team (CRT) taking escalated calls for management team.

· Operated typing, adding, calculating, customers billing invoices and fixing any billing errors.· Prepare purchase orders and send copies to supplier and departments fulfilling request.