Darrin Lettinga Email & Phone Number

Grand Rapids, Michigan, United States

Greater Grand Rapids, Michigan Area

- Cold call by phone and in-person to introduce our hotels and promotions- Web-based prospecting to find new business, potential clients- Network at Chamber after Hours, Network after Work, GRYP, other networking events prospected through Meetup.com and other websites to make new business contacts, meet new clients- Member of Wyoming-Kentwood Chamber of Commerce, Chamber Ambassador- Event organizer, planner and detailer to create smoothly running events and happy clients- On-site event and meeting inspection, greet clients and hand-off to the banquet captain so clients know they are well taken care of

Greater Grand Rapids, Michigan Area

- Introduced to clients up to 1 year out at time of sales turnover to build relationship with client- Event and space management to adjust space needs and allow for re-sale of space- Client tours and on-site planning meetings to familiarize client with property and event space- Event organizer, planner and detailer for smooth event for client, hotel departments and DeVos Place- On-site client follow-up and point of contact

· Responsible for the day to day operation of the Front Desk: Ensured a smooth check-in for all guests, pre-registered VIPs and tour groups, maintained 4-star service standards with regard to my employees and our guests· Took care of scheduling for staff of fifteen people including agents, concierge and cloakroom. Promptly took care of disciplinary matters with regard to my staff.· Handled monthly and weekly budget for the department· Kept an eye on staffing levels and hired new staff as necessary or when budgets permitted

Haeundae-Gu, Busan, Korea

- Outside sales to international corporate and diplomatic accounts in the Seoul and Busan areas. Responsible for the promotion and sale of guest rooms via our corporate contract, PHP (Paradise Hotel Preferred)- Event organizer, planner and detailer for all international accounts to ensure a smooth event- Created database of our Busan and Seoul clients and actively sought their business through regular mailings of new promotions and our monthly newsletter- Represented and promoted the hotel at relevant tour and travel shows within Korea- Wrote and edited all in-house and external promotional materials including monthly newsletter, advertisements, and internal promotional materials- Organized promotional events such as Dart night at our Charlie's Pub and Restaurant to draw business to this newly opened facility and to establish a relationship with the community

Busan, South Korea

· Oversaw International Corporate and Diplomatic accounts in the Pusan area and later Seoul. Promoted and sold guest rooms via corporate contract and maintained such clients as Lockheed Martin, American Bureau of Shipping, and the American and Russian Consulates...· Responsible for the detailed organization of convention, meeting and banqueting needs of such clients as the American, Canadian and Danish Embassies, Daewoo, Samsung and Hyundai shipyards and associated industries.· Represented and promoted the hotel at relevant tour and travel shows within Korea.· Wrote and edited all in-house and external promotional materials including monthly newsletter, advertisements, and internal promotional materials.· Organized PR/recreational activities with the local expatriate community.

Haeundae-Gu, Busan, Korea

· Organized promotional events such as Dart night at our Charlie's Pub and Restaurant to draw business to this newly opened facility and to establish a relationship with the community. · Met and helped international guests upon check-in and check-out and handled their needs throughout their stay. · Kept an eye on both public and back-of-house areas to ensure a 5-star appearance.· Wrote and edited some of the external and in-house publications and advertising for the hotel.· Taught English to the staff 6 hours per week.

Bachelor'S Degree, Russian Language And Literature

Activities and Societies: Future Problem Solving - Team Judge 1983Judge/Evaluator at national Future Problem Solving competition at Coe.

High School, College Prep With A Focus On Biological Sciences, 9Th - 12Th Grades

Activities and Societies: Future Problem Solving