Darrin Bryant Email & Phone Number

Phoenix, Arizona, Us

Concord, Nc, Us

An $820M global reseller of telecommunications, internet, wireless, television, security and automation, payment processing in over 24 countries and four continents. • Manage all direct communication with large affiliate sales force and work with executives to ensure proper messaging and internal follow up. Manage all field escalations previously directed to company owners.• Voice of the customer and sales interfacing with marketing, product and operational teams to influence decisions that drive channel success. Led a focus group that improved mobile experience and led to adoption of improved ecommerce platform.• Member of final launch review for new initiatives to ensure they are properly vetted to ensure an optimal sales and customer experience. Credited with improved sales adoption of new initiatives based on improved internal and external alignment.• Provide sales insight on product positioning, which has led to lower call center volumes and operational savings.• Lead joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones. Drive adoption of company programs among partners.

London, Gb

Leading provider of risk management services, insurance services and human resources consulting and outsourcing programs.• First point of contact for all trainers of one of the country’s largest benefit centers.• Responsible for ensuring trainers were trained on health benefits & retirement plans (401K and Pension) resulting in better trained Customer Service Representatives and optimal customer experience.• Work closely with insurance carriers to ensure correct information was transferred, resulting in fewer calls.• Monitored and tracked assigned cases to ensure resolution.

Orlando, Fl, Us

Full service call center offering telephone, email and web-based support for Fortune 500 clients and their customers. • Hired, motivated, managed and coached team of Account Executives responsible for Fortune 500 customers.• Ensured internal and external key performance indicators were met.• Provide weekly financial updates on actual versus budgeted performance for clients.

Charlotte, North Carolina, Us

business for 180 years, a $2.26 billion book and music distributor recognized by Forbes Magazine.• Responsible for providing marketing direction and leadership to the Fulfillment Services and National Accounts teams. • Developed promotional strategy for business units. Worked with other business unit heads, utilizing marketing and fulfillment resources. Coordinated product and brand management to develop cross-departmental promotional strategies. • Employed marketing research and customer focus groups to create successful consumer sales and trade promotions. • Led National Accounts team in the development of programs that resulted in getting our books music and video products into big box retailers such as Radio Shack, Lowes, and Circuit City.

$50M Retirement and Assisted Living Community development. Hired as a consultant for sales, marketing and PR.• Developed and executed marketing plan in concert with sales to ensure that expectations for budget and occupancy were attained. Promoted the community outreach efforts and event planning. Gave presentations to the community.• Involved in strategic planning, business development, writing, media purchasing, and direct marketing initiatives. • Closed leads and assisted prospective residents, their family members and/or advisors in the decision-making process by understanding their needs and how we could meet and exceed their expectations. • Developed and maintained relationships with potential referral sources. • Managed all in house sales & marketing employees as well as contract vendors.

Concord, Nc, Us

Initially hired as a consultant to assist the company chairman to achieve European objectives and hired full-time based on success. • Led and managed projects between U.S. and Europe product and marketing teams and ensured corporate standards.• Moved to Australia to launch country products. Set up marketing department staff and involved in vendor staffing and management. Launch led to 100% more sales acquisition than planned.• Worked with international teams to develop cohesive plans for penetrating/growing international markets and channels.• Identified and prioritized market opportunities with regular communication with all international functional teams.• Drove marketing efforts of successful Voice Over Internet Protocol (VoIP) product launch which exceeded the annual projection of 25,000 customers in the first six months of launch.

Global provider of car wash and oil change through corporate and franchised operations.Recruited to oversee product development efforts of five companies acquired during public offering that represented nearly 50% of total revenue. Directed overall operation and P/L of five manufacturing and distribution companies with total revenues of $28.6 million. • Credited with turn around strategy and execution of market introduction of a patented automatic car wash system that was improperly launched. This equipment was improperly and prematurely launched in May of 1998, a year prior to me joining the company. Sales increased 48.6%.• Developed new marketing and sales program for marketing of modular quick lube buildings, increasing sales by 33%.• Expanded distributor network for car wash equipment companies by implementing a distributor management and incentive program. Aggressively recruited distributors to expand and complete a nationwide network of equipment distributors.• Established marketing program for increasing market penetration of auto parts supply network. Realigned customer service effort to support a nationwide distribution network with centralized order processing

Mechanicsville, Virginia, Za

Developed and coordinated the implementation of marketing and business plans in support of over $70 million in annual domestic and international sales of bowling equipment and products to new and established bowling center operators. Assisted 22 domestic sales representatives and 20 worldwide offices in making sales presentations worldwide, trained new and existing sales force on products and sales techniques, developed, implemented and monitored incentive programs and marketing materials including print media, direct mail, sales spiffs and other motivational elements. • Increased revenue of bowling lanes from $8 million to $20 million over a 4-year period while maintaining a minimum operating cash flow of 30%. • Developed several international markets to include all of Asia Pacific, Australia, Europe and South America. • Managed Modernization Product line, which constituted sales of over $70 million dollars annually. Grew the modernization business through new product introductions, enhancements to existing products, and acquisition of products and technologies.• Developed and launched “Xtreme Bowling” in shortened timeframe. First-year sales were over $10 million, 3 times budgeted plan. Received a patent for the product in September 1998.

Leicester, Gb

$700 million worldwide manufacturing companyDeveloped and managed $1.5 million marcom budget. Managed advertising agency to perform market research to identify focus groups for introduction of new products. Negotiated media placements /rates, analyzed sales reports.• Worked with German parent company to improve physical flow of information for product introductions.• Developed strategies to increase production for market needs by interfacing with customers and suppliers.• Implemented a new distribution program for 250 worldwide distributors and Product Sample Program and ordering mechanism.