Received a Bachelor’s of Science in Information Systems and Cybersecurity from ITT Technical Institute. Experienced IT professional with knowledge of LAN, WAN, Active Directory, and TCP/IP. Previous help desk experience includes employing Active Directory tools to verify records and grant PIN resets, accessing client computers via Remote Desktop to assist them, assisting with Key FOB unlocks and resets, and using HP Service Center software to handle and process tickets. Highly trustworthy and confident individual with high attention to detail and an ability to remain confident and poised while interacting with individuals.
Listed skills include Comptia A+ Certification, Comptia Network+ Certified, Comptia Security+ Certification, Business Analysis, and 25 others.