Darrin Sloan Email & Phone Number

Albany, Ny, Us

Queensbury, Ny

Malta, Ny

Performs installations, preventative maintenance and remedial repair maintenance on complex electronic/ electro-mechanical semiconductor equipment at ASM's global customer locations. Creates and maintains a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety first mentatlity.

Tualatin, Oregon

Building and testing CVD tools in Pilot Operations

• Assisted customers via phone calls in a high volume, high pressure environment• Helped customers via Live Chat from the company website• Supported customers via email for web-submitted cases• Balanced high volume of questions from multiple sources (phone calls, live chat, email).• Researched difficult issues while keeping the customer updated and satisfied• Solved complex installation and configuration issues including ODBC connections to database• Wrote and edited Knowledge Base articles, enhancements, and defects to assist in future research.

• Organized daily activities and assigned roles to team members as Lead Technician in ION Test.• Tested ION columns with SEM and FIB workstations after they were assembled and ensured the quality of product.• Performed preventative maintenance of system test equipment, and solved problems that affected the operation.• Managed the daily work flow and ensured that commitments were being met. • Collaborated with product engineering in order to respond to customer issues and continually improve the processes.• Adhered to complex work instructions in order to prepare ION columns for shipping.• Improved and audited existing site EHS practices with cross functional team work

Bachelor Of Applied Science (B.A.Sc.), Technical Management

Associate Of Science (A.S.), Electrical, Electronic And Communications Engineering Technology/Technician