Darrin Stephens Email & Phone Number

Atlanta, Georgia

Alpharetta

Alpharetta, Ga

•Responsible for the full-life cycle of client projects and production •Responsible for continued client development, client relationships and overall customer satisfaction•Manage all client documents from conception to delivery•Work closely with the sales team to determine cost effectiveness •Responsible for new hires and the cross-training of all employees

•Consult with clients to determine expectations, scope and budget of their printing needs.•Responsible for expanding brand recognition, new products and services, business development, customer growth and retention•Responsible for new hire training and on-going cross-training to maximize efficiency and productivity.•Responsible for initial implementation and training of Plan Command•Manage and supervise all branch production consisting of scanning, printing and archiving of all monochromatic and color wide format documents

•Responsible for meeting customers’ digital needs, under budget and on time.•Created a process to streamline and enhance the computer software solution resulting in better efficiencies.•Supervised the entire digital printing process to include production and people management to meet both client and company objectives.

•Responsible for the results of the production department measured by customer feedback and overall satisfaction.•Increased overall productivity by creating a consistent and measurable training program.

•Supervised and assisted the second shift production team of one of the largest Reprographic companies in the Atlanta area.•Worked directly with sales team to ensure production orders were on time and met customer expectations.•Partnered with first shift supervisors to ensure consistent processes were being utilized in the 24 x 7 facility.

•Increased productivity by properly scheduling and training the production department.•Supervised and assisted the production team to meet deadlines and ensure customer satisfaction.•Managed the production department inventory levels to ensure proper supply levels.