Darrin Van Valkenburg Email & Phone Number

I became a support rep for Mainstream Data which included becoming familiar with multiple pieces of equipment that was used in transmitting data to our customers via Satellite and FM waves. I was given customers to manage and make sure their installs and service work were scheduled correctly with either our service vendor or our in house personal.

Greater Salt Lake City Area

With my friendly personality I worked more with our customers directly in regards to their needs, concerns and helping to maintain a constant positive relationship with them. I worked a lot with photographers in LA and NYC who either use the FTP product to send their data to their customers, or post their images directly to the websites Mainstream Data created and host for them. I was able to up-sale some of these customers for revenue increase, as well as bring past due customers up to current status.

Greater Salt Lake City Area

In addition to my duties as the Customer Support Manager another department was added to my responsibilities, in which I did all the administrative management including hiring of employees, creating documentation to streamline their process and crossed trained both teams so each team could work together as one.

I have managed logistics for a number of Mainstream Data's customer base. Some of the customers include, Reuters News, Bloomberg News, Technicolor, Bay City News. My duties include, organizing satellite and internet (software) installs to transmit the customer's data to their end users over those particular networks. My duties include shipping equipment, dispatching technicians, scheduling the jobs, and working with the technicians as they do their work on the satellite installs. Or working directly with the end user while installing our software onto their machines, which I would have FTP'ed to them. I also verify work is done correctly, by doing quality assurance on their work, through pictures and paper work. I also verify the invoicing to make sure my company is being billed correctly as well as well as we are billing our customers correctly. I like to maintain a professional working relationship with our customers by being in contact with them daily regarding the status of their work. My goal is to contact them first with the information before they need to contact me.

As the Customer Support Manager, I oversaw the work from multiple offices both in the US and internationally. Which included managing multiple customer support representatives in their support roles within Mainstream Data's head office in Salt Lake City, UT as well as managed multiple technicians in the field across the U.S. and Europe, this was done with excellent training and documentation to complete their work faster and more reliable. I also stayed in contact with customer in order to maintain professional relationships that ended up lasting for 20+ years.

Sandy, Ut

I managed a team that copied, verified and shipped all first run movies from Hollywood studios to theaters across the country. I organized the warehouse for the best work flow and in so doing increased shipping volume from 700 per week to over 1000, while eliminating errors from 1 a month to zero in the warehouse’s last 8 months of operation.

I was in charge of the shipping department at Mainstream Data, my duties included keeping track of each shipment on when it shipped to make sure it arrived on time before the previously scheduled appointment by customer service. This equipment was being shipped both domestically and internationally, and had to be matched with the appointment to guarantee arrival on time.