Darrion Li-Chung Wang Email and Phone Number
Darrion Li-Chung Wang work email
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Darrion Li-Chung Wang personal email
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Darrion Li-Chung Wang phone numbers
My name is Darrion Wang and I have an outstanding record of achieving customer satisfaction and retention through providing exceptional customer services with improved customer experience. My background includes leading operations, processes, and top-performing teams to drive business and customer service success within fast-paced environments. My expertise lies in managing customer communications and initiatives to realize improved customer service, satisfaction, and retention. I am highly skilled in enhancing customer response strategies, resolving complaints and escalations, and coordinating customer service functionality to drive productivity and growth. I am an exceptional coach and mentor with innate leadership abilities to train, motivate, and direct top-performing service teams to ensure outstanding customer experience. I am an outgoing and articulate communicator with ability to work effectively with all levels of individuals to meet customer service standards.A few highlights of my qualifications include the following:☛ Trained and motivated a team of 21 Market Champions, working across 12 countries to lead their local customer satisfaction programs in accordance with regional direction.☛ Won Ford Asia Pacific Recognition Awards twice in a year for proficiently managing customer viewpoint survey integrity issues across the Asia pacific region with great initiative, courage, and commitment.☛ Planned and organized successful customer experience training for corporate field staff and dealer management across multiple countries, including China, South Korea, and Malaysia.☛ Facilitated Taiwan team in securing first position in Ford’s global customer viewpoint survey program for three straight years by providing ongoing leadership and support.☛ Influenced cross-company agreement on “what and how to deliver greatest value to customers”.☛ Recognized by senior management for driving successful execution of multiple simultaneous projects within stringent deadlines.Please feel free to contact me at darrionwang@gmail.com with any thoughts, comments, or questions about my work – I am always interested in making new professional acquaintances.
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Manager Customer Relationship ManagementViewsonicTaiwan
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Manager Customer Relationship ManagementViewsonic Aug 2020 - PresentBrea, Ca, Us• Supporting the transformation of the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle• Leads and owns the creation of CRM campaigns including Email Marketing, landing pages, lead capture, and nurturing.• Customer journey mapping analyzing touch points with the organization and maximizing commercial opportunities.• Working closely with all departments to ensure the CRM works effectively E2E especially from a marketing demand generation perspective• Overseeing the effectiveness of direct communications with customers through the CRM and buyers journey for all routes to market including direct and channel.• Monitor and maximize customer lifetime value strategies ensuring maximum profitability by upselling and cross selling marketing strategy.• Ensuring the database is segmented effectively for targeted marketing activities.• Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.• Supporting Sales and Marketing teams in daily operations with regards to CRM and Marketing Automation -
Customer Experience ConsultantSelf Employed Oct 2019 - Jul 2020Asheville, Nc, Us -
Asia Pacific Customer Viewpoint (Cvp) Operations ManagerFord Motor Company Feb 2015 - Sep 2019Dearborn, Michigan, Us -
Customer Satisfaction SpecialistFord Motor Company Feb 2011 - Jan 2015Dearborn, Michigan, Us
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Brand ManagerPinzaan Mar 2009 - Feb 2011In this capacity, I built and initiated effective strategies with keen focus on promoting key products through various initiatives, including media, events, and Internet. I oversaw the management of all aspects of multiple high-value brands for a rapidly expanding sales and business development organization. I established strong media contacts as well as developed and maintained long-term relationships with distributors and partners. I gathered, interpreted, and reported statistics to support strategy building and decision making. I addressed and resolved a wide range of media queries while maintaining higher level of professionalism. I devised and implemented effective brand messaging strategies with strong emphasis on enhancing consumer engagement, retention, and growth. I developed and delivered high-quality marketing material as well as built strong brand identity, which include visual design, colors, layout, and imagery. Related -
International SalesNankang Rubber Tire Corp., Ltd Oct 2005 - Feb 2009大安區, TwIn this capacity, I planned and executed effective distribution and pricing strategy, aiming to generate profitable sales. I planned and organized successful training to educate staff on new processes in order to reduce legal risks from operating in foreign markets, and to achieve significant savings on renewed Product Liability Insurance policy. I actively participated in various trade shows to promote company products and services.Related -
Product SpecialistGenera Corp Sep 2004 - Aug 2005In this capacity, I built and initiated effective strategies in order to improve performance for product sales. I led and managed a quality assurance team on performing inspection and testing activities. I prepared a wide range of employee manuals, writing newly developed standards and methods. Related
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Admission AmbassadorNewbury College Sep 2002 - May 2004Brookline, Ma, UsRepresented Newbury College to prospective students and event guests. Administered Admissions office operations individually and as part of a team. Initiated and published monthly newsletter geared toward assisting international students to connect with the Newbury community. **Developed new method of recruiting international students; conducted interviews with current international students and established an informational database of their responses. -
Museum AssociateBostonian Society Sep 2001 - Apr 2003Facilitated visitor tours for this local museum and managed exhibit operations. Sold admissions and provided information on the museum and Freedom Trail. Promoted museum to the public.
Darrion Li-Chung Wang Skills
Darrion Li-Chung Wang Education Details
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Newbury CollegeGeneral
Frequently Asked Questions about Darrion Li-Chung Wang
What company does Darrion Li-Chung Wang work for?
Darrion Li-Chung Wang works for Viewsonic
What is Darrion Li-Chung Wang's role at the current company?
Darrion Li-Chung Wang's current role is Manager Customer Relationship Management.
What is Darrion Li-Chung Wang's email address?
Darrion Li-Chung Wang's email address is da****@****ail.com
What is Darrion Li-Chung Wang's direct phone number?
Darrion Li-Chung Wang's direct phone number is (313)-248*****
What schools did Darrion Li-Chung Wang attend?
Darrion Li-Chung Wang attended Newbury College.
What skills is Darrion Li-Chung Wang known for?
Darrion Li-Chung Wang has skills like Strategy, Social Networking, Leadership, Technology Needs Analysis, Quality Assurance, Team Building, Marketing Strategy, Team Leadership, Analysis, Process Improvement, Public Speaking, Product Development.
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