Darrius Patton Email & Phone Number

Irving Tx

SKILLS• Compliance, banking laws and regulations• Good customer service skills• Quick multi-tasking skills• Works well under stressful situations• Word & MS Office• N.A.P.S and Falcon Software• Avaya Phone System • Maintain Confidentiality of sensitive information (company and customers)• Uses time wisely(on and off the phone)• Cheerful, positive and self-sufficient• Good communication and team player• Lexis Nexis Software (Verification)• Electronic Journal PROFESSIONAL EXPERIENCE Fraud Operations II - Fraud Analyst August 2009 - March 2015 Responsibilities• Verified information of caller during Inbound calls• Reviewed Credit applications to increase limit• Audit customer phone number and address before credit cards are sent out• Successfully Analyzed and Evaluated company applications for approval or rejection.• Worked Established accounts to search for any anomalies such as unauthorized purchases out of the normal spending pattern• Followed company’s policies and regulatory guidelines• Data Entry• Performed background check for customer information and verification• Verified purchases through electronic journal and credit report• Implement fraud investigation and block accounts to prevent unauthorized use EDUCATIONHIGH SCHOOL DIPLOMA