Darrius Suggs Email & Phone Number

- Troubleshoot and resolve higher level and escalated application issues.- Use SSMS to construct and run SQL queries for database research.- Communicate with Site Reliability Engineers to help investigate backend issues.- Manage and track resolution progress for bugs/defects that occur in the software.- Verify and approve of data update request to be performed for clients.- Train new hires and create weekly shadow sessions.- Rotational 24/7 On-Call responsibilities.

Maitland, Florida, United States

- Diagnose, troubleshoot, and resolve application, data transfer, and connectivity issues.- Use Microsoft Server Management Studio to run SQL queries to help resolve issues.- Manage multiple customer cases simultaneously and provide timely progress updates.- Work alongside other teams to manage technical escalations and product improvements.- Help train new hires on common job practices and SQL knowledge.

Oviedo, Florida, United States

- Used customer service skills to help customers with any questions.- Worked as a team with other departments to make sure customers had an easy time shopping. - Helped carryout items while establishing friendly connections with customers.- Attended the parking lot to retrieve shopping carts and make sure the outside was clean and orderly.